Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tammy Coles

Saginaw,MI

Summary

Results-driven professional with expertise in transportation management and scheduling coordination. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Transportation Secretary

PCMI/Freeland Community School District
Freeland, Michigan
02.2024 - Current
  • Communicated with parents regarding transportation updates and concerns.
  • Coordinated transportation schedules for students across the district.
  • Maintained accurate records of student ridership and eligibility.
  • Collaborated with school administration to address transportation needs.
  • Provided customer service support to clients regarding transportation inquiries.
  • Maintained files for all drivers, including licenses and certifications.
  • Processed invoices and other documents related to transportation services.
  • Assisted in the planning of efficient routes for vehicles and personnel.
  • Managed communication between various departments regarding transport requirements.
  • Performed administrative tasks such as filing paperwork.
  • Organized files, faxed reports and scanned documents.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.

Dietary Director

Saginaw Senior Care & Rehab Center
Saginaw, Michigan
12.2022 - 10.2023
  • Managed daily food service operations for residents in a senior care facility.
  • Coordinated with healthcare providers to address dietary concerns of residents.
  • Conducted regular inventory checks and ordered food supplies as needed.
  • Trained new staff on food preparation and safety protocols effectively.
  • Led dining service activities, enhancing the dining experience for residents.
  • Evaluated resident satisfaction with meals through feedback and surveys regularly.
  • Supervised kitchen staff in the preparation of meals according to established recipes and safety guidelines.
  • Implemented new methods for improving efficiency of kitchen operations.
  • Provided nutritional education to patients as needed.
  • Ensured compliance with local, state and federal regulations regarding sanitation, health and safety standards.
  • Monitored food production to ensure quality control standards were met.
  • Coordinated with vendors to purchase fresh produce, meats and other items at competitive prices.
  • Resolved customer complaints related to food quality or presentation promptly and professionally.
  • Collaborated with other departments to provide a comprehensive approach to patient care.
  • Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
  • Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
  • Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
  • Delegated work to staff, setting priorities and goals.

Patient Services Manager

St. Mary's of Michigan Saginaw
Saginaw, Michigan
06.2016 - 10.2022
  • Coordinated patient appointments and managed scheduling for efficient service delivery.
  • Assisted in handling patient inquiries and provided information about services.
  • Maintained accurate patient records using electronic health record systems.
  • Supported staff training on patient interaction protocols and service standards.
  • Collaborated with healthcare teams to improve patient care processes.
  • Ensured compliance with safety regulations and hospital policies at all times.
  • Organized patient feedback collection to enhance service quality initiatives.
  • Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
  • Monitored patient feedback surveys to identify areas of improvement in customer service delivery.
  • Resolved complaints from patients in a timely manner while maintaining positive relationships with them.
  • Explained policies, procedures and services to patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Built work schedules and staff assignments.
  • Maintained records management system to process personnel information and produce reports.

Certified Dietary Manager

Chesaning Nursing & Rehabilitation Center
Chesaning, Michigan
02.2013 - 05.2016
  • Managed daily food service operations for residents in a senior care facility.
  • Developed and implemented nutritional menus tailored to resident dietary needs.
  • Supervised kitchen staff to ensure compliance with food safety standards.
  • Coordinated with healthcare providers to address dietary concerns of residents.
  • Trained new staff on food preparation and safety protocols effectively.
  • Evaluated resident satisfaction with meals through feedback and surveys regularly.
  • Developed menus based on seasonal availability of ingredients while meeting budgetary constraints.

Cook

Pine River Healthcare
Saint Louis, Michigan
11.2007 - 09.2012
  • Prepared meals according to recipes, ensuring consistency and flavor.
  • Managed kitchen inventory, tracking supplies and minimizing waste.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Operated kitchen equipment safely, following all safety protocols.
  • Monitored cooking times and temperatures to ensure food safety standards were met.
  • Implemented portion control practices to enhance efficiency in meal preparation.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Used standardized recipes and other instructions to prepare food.
  • Managed portion control using correct utensils during preparation and plating.
  • Resolved customer complaints regarding food quality or services provided.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Education

Food And Nutrition

University of North Dakota
Grand Forks, ND
03-2012

High School Diploma -

Mayville Community Schools
Mayville, MI
05-1984

Skills

  • Transportation management
  • Scheduling coordination
  • Record keeping
  • Route optimization
  • Customer service and support
  • Team collaboration
  • Conflict resolution
  • Time management
  • Compliance monitoring
  • Route planning
  • Reception duties
  • Client relations and engagement
  • Payroll management and budgeting
  • Multi-tasking skills

Affiliations

During the holidays, I also make and sell Old Fashion Rock candy at different shows around the tri cities.

I spend as much time as I can with my children and grandchildren.

References

References available upon request.

Timeline

Transportation Secretary

PCMI/Freeland Community School District
02.2024 - Current

Dietary Director

Saginaw Senior Care & Rehab Center
12.2022 - 10.2023

Patient Services Manager

St. Mary's of Michigan Saginaw
06.2016 - 10.2022

Certified Dietary Manager

Chesaning Nursing & Rehabilitation Center
02.2013 - 05.2016

Cook

Pine River Healthcare
11.2007 - 09.2012

Food And Nutrition

University of North Dakota

High School Diploma -

Mayville Community Schools

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