Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Collins

Summary

Personable, organized, and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

40
40
years of professional experience

Work History

Postal Service Clerk

USPS
02.1994 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
  • Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.

Office Manager

Temporary Agency
04.1991 - 02.1994
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.

Insurance Customer Service Representative

Holzinger Insurance Company
02.1990 - 04.1991
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

Data Entry Clerk

PC Headquarters
09.1987 - 02.1990
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Teller - Customer Service Representative

Factory Point National Bank
10.1984 - 09.1987
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Education

Accounting

Community College of Vermont
Montpelier, VT

High School Diploma -

Arlington Memorial High School
Arlington, VT

Skills

  • Office Management & Administration
  • Customer Service & Relations
  • Data Entry, Record Keeping, & Computer Skills
  • Scheduling and calendar management

Timeline

Postal Service Clerk

USPS
02.1994 - Current

Office Manager

Temporary Agency
04.1991 - 02.1994

Insurance Customer Service Representative

Holzinger Insurance Company
02.1990 - 04.1991

Data Entry Clerk

PC Headquarters
09.1987 - 02.1990

Teller - Customer Service Representative

Factory Point National Bank
10.1984 - 09.1987

Accounting

Community College of Vermont

High School Diploma -

Arlington Memorial High School
Tammy Collins