Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Cordova

Salt Lake City

Summary

Dynamic travel agent with expertise from Archer Travel, specializing in customized itineraries and exceptional client relations. Proven ability to enhance customer satisfaction through tailored travel experiences and strong negotiation skills. Adept at managing complex bookings and fostering lasting relationships, resulting in increased revenue and repeat business.

Travel professional with solid background in organizing and managing travel arrangements. Known for delivering tailored travel solutions and ensuring client satisfaction. Strong focus on teamwork and adaptability, with keen eye for detail and proficiency in travel software.

Experienced with coordinating travel itineraries and managing bookings. Utilizes in-depth knowledge of travel destinations and industry trends to provide exceptional service. Track record of maintaining excellent client relationships and ensuring seamless travel experiences.

Overview

8
8
years of professional experience

Work History

Travel Agent

Archer Travel
01.2023 - Current
  • Designed customized travel itineraries based on client preferences and budget constraints.
  • Utilized industry-leading booking software to secure reservations and manage client accounts efficiently.
  • Conducted thorough research on destinations, accommodations, and activities to provide expert recommendations.
  • Collaborated with vendors and suppliers to negotiate favorable terms and enhance travel packages.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Managed customer inquiries, providing timely responses and resolving issues to ensure satisfaction.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

Concrete Laborer

Big Horn Developers Inc
10.2017 - Current
  • Operated concrete mixing trucks to ensure consistent material quality and timely delivery.
  • Assisted in pouring and finishing concrete surfaces, maintaining high standards of workmanship.
  • Followed safety protocols to prevent workplace accidents and ensure compliance with regulations.
  • Collaborated with team members to execute project plans efficiently and meet deadlines.
  • Set up forms for concrete pours, ensuring accuracy in dimensions and alignment.
  • Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Demolished and repaired old concrete surfaces.
  • Set wood and other forming materials to prepare for concrete pours.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
  • Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
  • Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
  • Assisted with installation of steel and anchor bolts to reinforce concrete.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
  • Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
  • Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
  • Routinely lifted and moved items weighing up to 100 pounds.
  • Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
  • Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
  • Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
  • Assisted with concrete mixing, following instructions for proper ratios of cement, sand and water.
  • Ensured proper curing techniques were applied to optimize concrete strength and durability over time.
  • Operated diverse manual and power tools to cut and shape concrete to required specifications.
  • Interpreted blueprints and diagrams to determine project dimensions and requirements.
  • Preserved the structural integrity of concrete by applying appropriate sealing or waterproofing treatments after curing.
  • Facilitated smooth transportation of ready-mix concrete from delivery trucks to designated areas using wheelbarrows or motorized buggies when necessary.
  • Executed detailed decorative concrete work, contributing to client satisfaction and project uniqueness.
  • Increased project durability by applying sealants and waterproofing to concrete surfaces.
  • Reduced material waste by accurately estimating and mixing concrete quantities.

Education

Copper Hills High School
West Jordan, UT
06-2000

Skills

  • Itinerary planning
  • Travel industry expertise
  • High volume environments
  • Travel research
  • Travel arrangements
  • Itineraries
  • Relationship management
  • Social media
  • Hotel accommodations
  • Reservations management
  • Client relations
  • Interpersonal communications
  • Travel insurance
  • Client consultations
  • Client relationship building
  • Destination knowledge
  • Strong negotiation
  • Cultural awareness
  • Company guidelines and procedures
  • Executive travel
  • Marketing
  • Client amenities
  • Regulations and compliance
  • Credit card payments
  • Air travel coordination
  • Package sales
  • Travel packages
  • International reservations
  • Client networking
  • Travel planning
  • Payment processing
  • Travel bookings processes
  • Reservations booking
  • Corporate travel
  • Commission tracking

Timeline

Travel Agent

Archer Travel
01.2023 - Current

Concrete Laborer

Big Horn Developers Inc
10.2017 - Current

Copper Hills High School

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