Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Customer Service Experience
Timeline
Generic

Tammy Courreges

Auburn,USA

Summary

Experienced in effectively communicating with individuals from diverse backgrounds. Excel at delivering confidential customer service in high-demand scenarios. Capable of efficiently managing multiple technical tasks simultaneously. Leverage critical thinking skills to ensure optimal results.

Overview

26
26
years of professional experience

Work History

Clerical Office/Sales Support

K & A Landscape Supply
03.2024 - Current
  • Scheduling deliveries
  • Selecting proper supplies for landscapers and homeowners
  • Incoming order selection and preparation
  • Maintaining files and office procedures
  • Maintenance of grounds and office
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Operations Clerk

Republic Services
07.2022 - 12.2022
  • Ordered and received on products and services to be paid
  • Conducted inventory to order needed materials and supplies
  • Maintained and updated filing, inventory, mailing and database systems
  • Compiled, copy, sort and file records of office activities, business transactions and other activities
  • Responded to inquiries from callers seeking information.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Kept reception area clean and neat to give visitors positive first impression.

Child Care

Rug Rat Retreat
01.2011 - 07.2014
  • Knowing and implementing age-appropriate activities
  • Monitored children during outdoor activities
  • Prepared and served meals
  • Worked with parents regarding behavioral concerns
  • Collaborated with other staff members to create cohesive child care programs, maximizing efficiency within the center.
  • Participated in ongoing professional development opportunities to stay current on best practices in child care provision.

Member Services Specialist

Anytime Fitness
05.2005 - 06.2006
  • Provided excellent membership services
  • Resolved billing issues
  • Educated members on physical fitness and the correct way to operate cardiovascular and weightlifting machines
  • Actively engaged with expanding advertisement
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Championed company values by consistently demonstrating exceptional work ethic, integrity, and commitment to customer service excellence.

Membership services

REI
03.1999 - 03.2003
  • Customer relations regarding purchasing and/or exchanging products
  • Advisement on proper gear for selected outdoor adventures
  • Multiple phone line operation and website management
  • Customer conflict resolution skills
  • Tracking orders through various shipping methods
  • Ordered and received products and services for payment
  • Managed inventory and ordered materials and supplies
  • Maintained filing, inventory, mailing, and database systems
  • Compiled, copied, sorted, and filed records of office activities and transactions
  • Managed orders and payments for products and services
  • Conducted inventory and ordered necessary materials
  • Provided exceptional customer service by attentively listening to client concerns or requests while providing expert advice on products or services offered.
  • Maintained accurate records of all client interactions, keeping detailed notes on services provided and documenting any changes in circumstances or needs.

Education

Bachelor of Science - Interdisciplinary Studies, Sociology

Central Washington University
Lakewood, WA
07.2021

Associate of Applied Arts DTA - Social Service/Mental Health

Pierce College
Puyallup, WA
06.2019

Skills

  • Inventory management expertise
  • Customer education and issue resolution
  • Skills application for improved service delivery
  • Data entry proficiency
  • Cash handling experience
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Office administration
  • Office procedures
  • Self motivation
  • Professionalism

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Community Service

Case management for homeless needs, Support resource and intake records, Maintain strict confidentiality, Empathetic/Active listening skills, Provided families with resources in community, Documented health records

Customer Service Experience

  • Customer relations regarding purchasing and/or exchanging products.
  • Advisement on proper gear for selected outdoor adventures.
  • Multiple phone line operation and website management
  • Customer conflict resolution skills
  • Tracking orders through various shipping methods
  • Provided excellent membership services
  • Resolved billing issues

Timeline

Clerical Office/Sales Support

K & A Landscape Supply
03.2024 - Current

Operations Clerk

Republic Services
07.2022 - 12.2022

Child Care

Rug Rat Retreat
01.2011 - 07.2014

Member Services Specialist

Anytime Fitness
05.2005 - 06.2006

Membership services

REI
03.1999 - 03.2003

Associate of Applied Arts DTA - Social Service/Mental Health

Pierce College

Bachelor of Science - Interdisciplinary Studies, Sociology

Central Washington University

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