Tammy Cousino
Summary
Conscientious professional with 18 years of experience at UTMC/Orthopedics advocating for our skilled and highly trained physicians in the Toledo area and out lying communities. Successful in implementing marketing strategies to achieve set goals. Organized and dependable and willing to take on added responsibilities. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
22
22
years of professional experience
Work History
Outreach Coordinator
University Of Toledo Medical Center - Orthopedic Center
2009.01 - Current
- Participated in community events to promote the community's awareness of UTMC Orthopedics/physicians.
- Developed partnerships with relevant physicians , hospitals, urgent cares, orthopedic offices, and chiropractors in Toledo and in other communities outside Toledo.
- Developed creative marketing strategies to get access into medical offices and hospitals that generated patient referrals.
- Facilitated a book signing event in the orthopedic lobby for a prior patient to share her traumatic motorcycle accident but successful outcome at UT Ortho with the community.
- Monitored progress towards outreach goals regularly by keeping a referral database and updating weekly.
- Established long-term relationships with physicians and health care staff through personalized follow-up visits and continued support.
- Scheduled and participated in meetings, luncheons, dinners, and leading tours of the orthopedic center with physicians for the Orthopedic Chairman.
- Captured and established new referral source with a helicopter/ambulance service out of Erie County.
- Established relationship with Jeep of Toledo physician and staff to refer their injured employees.
- Established relationships with Toledo attorneys and chiropractors to generate patient referrals with success.
- Responsible for and trusted use of a UT purchase card (Pcard) for marketing supplies for myself and two other marketers.
- Promoting other UTMC services and programs such as organ transplant, rehab and detox programs to ER physicians who had no knowledge.
- Provided and offered leadership, guidance and support to my coworkers in the orthopedic department and other departments at UTMC.
Medical Assistant
University Of Toledo Orthopedics
2006.05 - Current
- Medical Assistant to Dr. Nabil Ebraheim, Orthopedic Chairman.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Scheduled MRI, CT testing and Injections for all patients.
- Assisted Dr. Ebraheim in ultrasound injections and PRP procedures on our patients and tracked their success.
- Promoted to market the Orthopedic Department part-time and continue my duties as a MA in the clinic.
- Assisted the manager with interviewing new hires.
Realtor
The Danberry Company
2001.09 - 2006.05
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Realtor of the month/sales over $500,000.
Education
Graduate Certificate - Healthcare And Administration Management
University of Toledo
Toledo, OH01.2011
Bachelor of Science - Marketing And Healthcare
University of Toledo
Toledo, OH05.2009
No Degree - Personal Trainer Certification
Owen's Community College
Oregon, OH2006
Real Estate License - Realtor
Hondros College
Holland, OH2001
Associate of Applied Science - Medical Assistant Program
Hocking College
Nelsonville, OH06.1982
Skills
- 18 years of experience in healthcare at UTMC
- 15 years of experience in outreach marketing at UTMC
- Successful relationship building
- Interpersonal Communication
- Partnership Development
- Event Coordination
- Database Management
- Community Engagement
- Community Outreach
- Marketing Strategy
Timeline
Outreach Coordinator
University Of Toledo Medical Center - Orthopedic Center
2009.01 - Current
Medical Assistant
University Of Toledo Orthopedics
2006.05 - Current
Realtor
The Danberry Company
2001.09 - 2006.05
Graduate Certificate - Healthcare And Administration Management
University of Toledo
Bachelor of Science - Marketing And Healthcare
University of Toledo
No Degree - Personal Trainer Certification
Owen's Community College
Real Estate License - Realtor
Hondros College
Associate of Applied Science - Medical Assistant Program
Hocking College
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