Tammy Coy
Senior Engineer
Deerfield,OH
Summary
Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and implements and supports highly functional, robust and easy-to-use applications. Excels as coordination, and results driven objectives.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Senior Software Engineer
Key Bank
Deerfield, OH
01.2006 - Current
- Work closely with other infrastructure engineers, business analysts, development teams, change management, incident management, problem management, variance oversight, risk oversight, business resiliency experts and project management experts to deliver high availability solutions for mission-critical applications.
- Create procedures for system monitoring, recovery, backup and optimization
- Continual development of strong and resilient relationships with teammates, vendor resources, internal partners and clients
- Trusted management resource for updates, delegation, coverage and leadership
- Perform assigned project tasks meeting deadlines, continually looking for improved executions
- Driver of results with integrity
Education
Bachelor of Arts - Management Information Systems
Kent State University
Kent, Oh 08.1995 - 05.2003
Skills
Hardware and software installation
Technical support escalations
Software applications
Technical Analysis
Workflows and queries
Client requirements
Team reporting
Testing and maintenance
Build releases
Software Documentation
Quality assurance
Search Engine Optimization
Troubleshooting
Customer support
New employee mentoring
Technical Support
Best practices
Project planning
Performance Optimization
Requirements gathering
Policy and procedure adherence
Technical Writing
Application release maintenance
Timeline
Senior Software Engineer
Key Bank
01.2006 - Current
Bachelor of Arts - Management Information Systems
Kent State University
08.1995 - 05.2003