Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Craig

Oakwood,IL

Summary

Dynamic administrative professional with a proven track record at District 118, excelling in data entry and customer service. Adept at managing confidential records and enhancing administrative relations through effective communication. Recognized for organizing complex filing systems and improving operational efficiency, ensuring seamless office functionality and client satisfaction.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

District 118
Danville, IL
08.2023 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between department heads and internal staff members.
  • Managed Embrace database containing student contact information.
  • Proofread content for typo-free emails and documentation.
  • Answered phone calls and emails to provide information, resulting in effective district correspondence.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Organized an internal project of several years worth of files from 10 different school to check for accuracy within files.

Client Relations Specialist

EnvirOx
Danville, IL
05.2019 - 08.2023
  • Analyzed customer feedback surveys and identified areas of improvement.
  • Participated in trade shows, conferences and other networking events for lead generation purposes.
  • Managed incoming inquiries from customers via phone, email and other communication channels.
  • Performed regular follow-ups with existing clients to build rapport and increase loyalty.
  • Provided training sessions for new staff members related to client relations matters.
  • Coordinated with various departments within the organization to ensure smooth operations.
  • Developed and implemented client relations strategies to ensure customer satisfaction.
  • Maintained positive relationships with clients by providing prompt responses to their queries.
  • Created, maintained and updated databases of clients' information for easy access.
  • Tracked sales performance against set targets on a daily basis.
  • Provided technical support to clients regarding product usage.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Consulted with customers to resolve service and billing issues.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Some College (No Degree) - Journalism and Mass Communication

Eastern Illinois University
Charleston, IL

Skills

  • Microsoft Excel/Office
  • Data entry
  • Appointment scheduling
  • Customer service
  • Confidentiality assurance
  • Effective communication
  • Attention to detail
  • Problem solving
  • Professional communication
  • Prioritization
  • Multi-task management
  • Multi-line telephone system operation
  • Records management systems

Timeline

Administrative Assistant

District 118
08.2023 - Current

Client Relations Specialist

EnvirOx
05.2019 - 08.2023

Some College (No Degree) - Journalism and Mass Communication

Eastern Illinois University

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