Tammy House
Hamilton,OH
Summary
Detail-oriented professional with a strong background in customer support and patient care. Proven ability to streamline processes, enhance communication, and maintain data accuracy.
Overview
39
39
years of professional experience
Work History
Representative - Registration
UC Health Emergency Room
West Chester, OH
10.2021 - Current
- Coordinated patient intake processes, ensuring timely and accurate information collection.
- Collaborated with healthcare teams to enhance patient care and service delivery.
- Managed electronic health records, maintaining data accuracy and confidentiality.
- Streamlined communication between departments to improve workflow efficiency.
- Trained new representatives on emergency room procedures and systems usage.
- Enhanced company reputation by providing exceptional customer service and support.
Registration Representative
Tri Health Physician Partners
West Chester, OH
06.2014 - 06.2021
- Managed patient registrations with high accuracy and efficiency.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined registration processes to reduce wait times for patients and improve workflow.
- Trained new staff on registration systems and protocols to ensure consistency in operations.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Office Manager
H&r Block Tax Svc
West Chester, OH
10.1992 - 04.2014
- Oversaw daily office operations, ensuring efficiency and adherence to compliance standards.
- Managed scheduling and coordination of client appointments, optimizing staff resources.
- Implemented new filing systems, enhancing document retrieval and organization.
- Trained staff on tax preparation software, improving service delivery and accuracy.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Shipping and Receiving Clerk
Viking Office Products
West Chester, OH
08.1987 - 06.1997
- Managed incoming and outgoing shipments to ensure timely delivery and accuracy.
- Maintained inventory records using warehouse management systems for efficient tracking.
- Coordinated with carriers to schedule pickups and deliveries, optimizing logistics operations.
- Oversaw packaging processes to ensure compliance with safety standards and quality control.
- Led inventory audits to maintain accurate stock levels and minimize discrepancies.
- Collaborated with cross-functional teams to streamline shipping workflows and enhance customer satisfaction.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 5000 packages per day.
Education
Associate of Science - Business And Managerial Economics
Brown Macke College
Cincinnati, OH 06-1995
Skills
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Customer service
- Data entry
- Quality assurance
- Teamwork
- Problem-solving skills
- Calm and professional under pressure
- Reliability
- Shipping and receiving
- Adaptability and flexibility
Timeline
Representative - Registration
UC Health Emergency Room
10.2021 - Current
Registration Representative
Tri Health Physician Partners
06.2014 - 06.2021
Office Manager
H&r Block Tax Svc
10.1992 - 04.2014
Shipping and Receiving Clerk
Viking Office Products
08.1987 - 06.1997
Associate of Science - Business And Managerial Economics
Brown Macke College