Summary
Overview
Work History
Education
Skills
Other skills
Certification
Languages
Timeline
Generic

Tammy Crespo

Smyrna,TN

Summary

Detail-oriented and organized professional with over 25+ years of combined experience in customer service, account management, and technical support. Proven ability to manage multi-million-dollar accounts, analyze information and data to improve processes, and deliver high-quality service in fast-paced environments. Proficient at using Microsoft Office programs, data entry systems, and CRM tools.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Dedicated Senior Service Representative

McKesson
09.2015 - Current
  • Manage and advocate for multi-million-dollar customer accounts, ensuring timely resolution of issues and high satisfaction.
  • Streamlined service processes for improved efficiency and reduced response times.
  • Assisted management in identifying areas for improvement within operations, leading to increased efficiency across departments.
  • Apply critical thinking and analytical skills to streamline processes and improve service delivery.
  • Coordinate with internal and external stakeholders to meet deadlines and enhance operational efficiency.
  • Process customer orders via multichannel support; manage returns and resolve escalations.

ESL Teacher

Education First
10.2019 - 10.2020
  • Delivered engaging ESL instruction to students of varying proficiency levels.
  • Tracked and reported student progress to parents, adapting teaching methods to individual needs.

Bilingual Customer Service Specialist / Technical Support Specialist

Franke Coffee Group
09.2011 - 01.2015
  • Handled high-volume inbound calls and provided bilingual technical support.
  • Dispatched technicians, processed invoices, and maintained accurate service records.
  • Promoted to Luxury Kitchen Systems division; supported cross-functional teams and managed product returns, shipments, and customer escalations.

Customer Service Representative

Randstad at Black Box Global Network Services
02.2011 - 08.2014
  • Opened and tracked service tickets, dispatched technicians, and coordinated with vendors.
  • Provided basic troubleshooting and ensured timely resolution of customer issues.

Consumer Affairs Specialist / Spanish Regional Specialist

Randstad at Nissan North America
07.2006 - 07.2007
  • Resolved customer concerns by coordinating with dealerships and collaborating with internal departments.
  • Conducted thorough investigations into complex consumer issues, resulting in effective resolutions and positive outcomes.
  • Identified and resolved consumer issues with thorough research and follow-through.
  • Delivered decisions and solutions in a professional and empathetic manner.

Education

B.A. - Liberal Studies

Middle Tennessee State University
Murfreesboro, TN
08.2012

Skills

  • Data Analysis & Reporting
  • Detail-Oriented & Efficiency-Driven
  • Strategic decision maker
  • Analytical problem solving
  • Team Collaboration
  • Account Management
  • Process Improvement
  • Microsoft Excel & Office Suite
  • CRM & ERP Systems (SAP, Salesforce, 4thShift, Lotus Notes, EDI)
  • Time Management & Highly Organized
  • Customer Advocacy

Other skills

Adaptability, Communication, Empathy, Patience, Conflict Resolution, CRM Software Proficiency, Typing & Data Entry, Multichannel Support, Bilingual

Certification

  • TEFL Certificate (50 hours)
  • Member of Delta Tau Epsilon (For Distance Learning students, dedicated to Honor Roll students with high GPAs.)
  • Bridal Consultant Certificate – Ashworth University
  • Typing Speed: 60–65 WPM
  • 10-Key Proficiency

Languages

Spanish
Native or Bilingual

Timeline

ESL Teacher

Education First
10.2019 - 10.2020

Dedicated Senior Service Representative

McKesson
09.2015 - Current

Bilingual Customer Service Specialist / Technical Support Specialist

Franke Coffee Group
09.2011 - 01.2015

Customer Service Representative

Randstad at Black Box Global Network Services
02.2011 - 08.2014

Consumer Affairs Specialist / Spanish Regional Specialist

Randstad at Nissan North America
07.2006 - 07.2007

B.A. - Liberal Studies

Middle Tennessee State University

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