Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Crowder

Hendersonville,NC

Summary

Detail-oriented and knowledgeable. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational abilities.

Overview

24
24
years of professional experience

Work History

Receptionist

Providence Imaging Center
05.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Medical Assistant

Hendersonville Pain Management
03.2020 - 05.2022
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Biller

Medical Business Associates
10.2005 - 03.2020
  • Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.

Office Manager

Felicia Brabham, MD
10.1999 - 09.2005
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.

Education

High School Diploma -

East Henderson High School
East Flat Rock, NC
06.1997

Skills

  • Bookkeeping
  • File Management
  • Clerical Support
  • Technical Support
  • Data Entry
  • Scheduling
  • Record Preparation
  • Data Inputting
  • Customer/Client Relations
  • Tech-Savvy
  • Multi-Line Telephone Operation
  • Professional Demeanor

Timeline

Receptionist

Providence Imaging Center
05.2022 - Current

Medical Assistant

Hendersonville Pain Management
03.2020 - 05.2022

Medical Biller

Medical Business Associates
10.2005 - 03.2020

Office Manager

Felicia Brabham, MD
10.1999 - 09.2005

High School Diploma -

East Henderson High School

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