Tammy Crowe
Connersville,IN
Summary
Dedicated professional with 11 plus years of manager experience overseeing everyday department operations and managing staff members on daily basis. Experienced in relationship-building abilities to improve rapport among clients, staff and management. Personal and communicative individual with friendly personality and ability to handle daily tasks with minimal supervision. Ability to learn new tasks and motivated to improve current work skills. Ability to travel as needed.
Overview
16
16
years of professional experience
Work History
Director of Rehabilitation
Reliant Rehabilitation
Connersville, IN
02.2023 - Current
- Currently working as PTA/DOR in LTC facility managing several therapists. Attend daily meetings with department leaders assessing and managing operations and patient development.
- Assessed patient needs and developed strategies for meeting those needs through rehabilitation services.
- Ensured that all equipment is properly maintained and functioning correctly at all times.
- Coordinated with insurance companies regarding coverage of treatments provided by the rehab facility.
- Oversaw budgeting processes related to staffing levels and supplies necessary for successful operation of the rehab facility.
- Provided leadership to clinical staff in order to ensure quality patient care.
- Facilitated communication between physicians, therapists, nurses, case managers, families, and other stakeholders involved in the care of patients.
- Monitored outcomes data from completed cases in order to identify areas needing improvement or additional resources.
- Organized and coordinated the daily operations of the Rehabilitation department.
- Increased weekly average patient visit volume through efficient scheduling along with identification and targeting of at-risk patients.
- Assisted in start up of new contracts helping manage change over of employees introducing Reliant's practices and missions.
Physical Therapist Assistant
American Senior Communities
Connersville, IN
06.2012 - 11.2021
- Spent 5 years as manager of department leading 7 team members. Attended daily meetings with management team. Filed, scanned, copied paperwork to appropriate destinations.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
- Lifting patients and assisting in transfers and gait training with appropriate assistive device.
- Administered simple range of motion exercises.
- Observed patients during treatments to compile and evaluate data on responses and progress, providing results to physical therapists.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Sanitizing equipment and high traffic areas.
PTA/Manager
Healthcare Therapy Services Inc.
Connersville/New Castle, IN
07.2008 - 06.2012
- Answered patient questions promptly through email, phone and in person.
- Called upon physicians to give updates on patient care.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
- Transfer and gait training with appropriate assistive device.
- Administered simple range of motion exercises.
- Observed patients during treatments to compile and evaluate data on responses and progress, providing results to physical therapists.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Filed paperwork and attended daily meetings.
Education
Associate of Science - Physical Therapy Assistance
Ivy Tech Community College
Muncie, IN06.1999
Skills
- Heavy caseloads
- Therapeutic equipment
- Body mechanics
- Confidential information
- Progress reports
- Conditioning
- HIPAA requirements
- Range of motion exercises
- Organization
- Decision-making
- Clerical
- Customer service
Timeline
Director of Rehabilitation
Reliant Rehabilitation
02.2023 - Current
Physical Therapist Assistant
American Senior Communities
06.2012 - 11.2021
PTA/Manager
Healthcare Therapy Services Inc.
07.2008 - 06.2012
Associate of Science - Physical Therapy Assistance
Ivy Tech Community College
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