Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Tammy Cruz

Orlando,FL

Summary

Dynamic professional with extensive experience in customer service at Springs Food Service LLC. Proven ability to enhance guest experiences and manage cash handling with precision. Skilled in appointment scheduling and inventory management, consistently exceeding expectations while maintaining a welcoming environment. Strong communication skills foster positive relationships with clients and team members alike.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Springs food Service LLC
Orlando, FL
07.2016 - Current
  • Enhanced guest experience through warm and inviting greetings.
  • Handled reservations and inquiries with professionalism.
  • Maintained cleanliness standards to provide a pleasant dining experience.
  • Managed guest concerns quickly to sustain an enjoyable dining environment.
  • Handled customer transactions with precision in a high-traffic retail setting.
  • Managed cash register activities, guaranteeing compliance with cash handling protocols.
  • Worked with team to replenish inventory and enhance store presentation.

Beauty Sales Associate

Scott J
New York, New York
10.2014 - 10.2015
  • Assisted customers in selecting beauty products tailored to their needs.
  • Provided beauty advice based on customer needs and preferences.
  • Assisted customers in finding appropriate skin care solutions by recommending specific products.
  • Demonstrated products to customers and answered questions about features and benefits.
  • Identified customer beauty needs by asking open-ended questions.
  • Adhered to all safety regulations while stocking merchandise or operating equipment in the store.

Physical Therapy Receptionist

Gramercy Physical Therapy
New York, NY
10.2013 - 05.2014
  • Managed appointment scheduling using electronic health record systems efficiently.
  • Verified patient insurance information and collected necessary documentation for visits.
  • Maintained patient confidentiality while handling sensitive medical information diligently.
  • Verified insurance coverage and copayments for treatments.
  • Greeted patients, confirmed appointments and collected patient information.
  • Assisted Physical Therapists in preparing treatment rooms, setting up equipment and providing supplies when necessary.
  • Maintained an organized filing system of all patient records, forms, documents and other related paperwork.

Education

Certification in Office Technology

Suny Bronx EOC
Bronx, NY
06-2012

Associate of Applied Science - Fashion Merchandise

Katherine Gibbs
New York, NY
06-2008

High School Diploma -

Monroe College
Bronx, NY
06-1996

Skills

  • Customer service
  • Appointment scheduling
  • Visual merchandising
  • Inventory management
  • Cash handling
  • Communication skills

Affiliations

I take pleasure in being an exceptionally active person. I manage to balance family responsibilities, physical training, and I consistently seek new ways to enhance my skills while striving for self-improvement through effective management.

Certification

I have obtained my Associate of Applied Science degree and a Certificate of Achievement in Office Technology, along with Microsoft certification. Certification as a Microsoft Office Specialist for Office Word 2007, Microsoft Office Specialist for Office PowerPoint 2007, Certificate of Academic Achievement. Certified Personal Trainer and Certified Indoor Cycling Instructor. In September 2018, I was honored to be selected as the Cast Member of the Month.

Languages

spanish
Professional

Timeline

Restaurant Hostess

Springs food Service LLC
07.2016 - Current

Beauty Sales Associate

Scott J
10.2014 - 10.2015

Physical Therapy Receptionist

Gramercy Physical Therapy
10.2013 - 05.2014

Certification in Office Technology

Suny Bronx EOC

Associate of Applied Science - Fashion Merchandise

Katherine Gibbs

High School Diploma -

Monroe College