Deliver exceptional customer experience; Deliver orders to clients in timely manner.
Customer Service Manager - Call Center
Wayfair
08.2016 - Current
Customer Relations Manager for all Sales and Service Agents; proficient in email and phone communication; specialized in handling escalated issues, complex orders, and BBB/AG Complaints; experience in training new agents.
Front Desk Agent/Breakfast Ambassador
Maine Course Hospitality Group
09.2015 - 11.2016
Greet guests, fill out and file all necessary paperwork, check in guests, assist with reservations, create room keys, post payments or fees to accounts, and copy/fax documents.
Manager
Twisted
01.2010 - 01.2015
Completed all necessary hiring documents, interviewed and hired new employees, filed employee documents, trained new staff and completed reviews, kept records of inventory and sales revenue paperwork, computed sales analyses and input payroll information.