TAMMY DANIEL

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients and updated patient records.
• Answered central telephone system and directed calls according.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• I managed a 25 suite Pet Resort with boarding, daycare and grooming services for almost 3 years
• In the first year, myself and a small staff were able to grow the newly opened pet resort significantly within the well established pet hospital
• I was responsible for the well being of all the guests as well as scheduling, ordering and marketing for the Pet Resort through outside events and local promotions including social media
• I worked in the hospital as needed, setting appointments, filling and administering medications and holding pets for exams/treatments.

• Hired to create & manage a new Pet Resort within the animal hospital including ordering supplies, pet enclosures and managing the day to day operations
• Duties included hiring and training staff and marketing through outside events and local promotions
• Hospital duties included checking clients in, holding pets for exams and treatments, filling medications, posting payments and logging inventory.

• Audited vendor invoices for accuracy according to the contract with their waste hauler
• Obtained credits through extensive research via email / phone calls
• Consistently met goals set forth by Cass and maintained 95% credit recovery every quarter.

• Started as a Resort Associate and was quickly promoted to the Resort Manager and finally to Event Coordinator of NE Florida
• The promotions were a result of hard work, increased job knowledge and skills, commitment and dependability (attained perfect attendance for entire 5 years)
• Responsible for overseeing the health and welfare of 250 plus resort guests in the 175 suite facility.
• I managed 25 employees including scheduling, payroll, performance reviews, disciplinary actions while being a positive role model and leader
• I was responsible for business development and maintaining long-term client relationships
• I consistently exceeded monthly/quarterly revenue goals, conducted marketing presentations, and developed strategic partnerships with local veterinarians, and other businesses and associations.

• Traveled with Daughter’s fast pitch softball team throughout Florida, Georgia and South Carolina promoting girls softball
• Responsible for coordinating all fundraising activities to help generate team funds
• Held the position of treasurer on the board of directors for the softball association for 3 years.

Responsibilities included setting up marketing displays, customer support and sales.

• Prevented delays and claim denials by correcting information prior to submission.
• Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
• Researched Medicare/Medicaid payments for accuracy and processed refunds when applicable.