Tammy Darrow

Implementation Manager

UnitedHealthcare/Optum

11.2010 - 12.2022

Researched and resolved barriers to successful system functionality, improving support and issue resolution.
Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
Documented processes to streamline setup, customization and maintenance.
Led technology roadmapping, conducting research, development and installation according to deployment specifications.
Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
Developed project plans identifying key issues, approaches and performance metrics.
Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
Coordinated internal audits and led remediation efforts for identified deficiencies.
Documented specialized data and requirements to address business demands.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Designed and implemented key metrics to measure asset inventory accuracy.
Oversaw development and implementation of improvements to support and network operations.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Communicated regularly with customers concerning data exchange and technology integration.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
I managed finance reports as well as oversaw accounting reports.