Tammy Davis
Graniteville,SC
Summary
Customer service oriented professional, backed by vast data entry, administrative support, and management experience. Able to provide timely and accurate data to ensure reimbursement for children services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Hardworking and enthusiastic cook/delivery driver trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
25
25
years of professional experience
Work History
Cook/Delivery Driver
Community Development Institute
07.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Maintained food safety and sanitation standards.
Customer Service Representative
Continuum
05.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cafeteria Manager
Aiken County Public School District
01.2022 - 07.2023
- Perform skilled tasks necessary for the preparation and serving of meals
- Review reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance
- Establish priority order of tasks necessary to complete an assignment
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
Cafeteria Manager
Saluda County School District
01.2013 - 01.2022
- Perform skilled tasks necessary for the preparation and serving of meals
- Review reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance
- Establish priority order of tasks necessary to complete an assignment
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Resolved customer complaints promptly, maintaining strong relationships with partents.
Vending Attendant
Atlas Foods and Services
11.2004 - 06.2013
- Delivered excellent customer service with a positive attitude
- Stocked machines with nutritional foods and drinks
- Handled customer complaints provide appropriate solutions and alternatives
- Worked as part of a team and interacted with diverse customers and staff members
- Followed policies as they related to customer confidentiality
Secretary
Harling’s Accounting
08.2001 - 11.2005
- Ensured the day-to-day administrative needs of the establishment were fulfilled
- Compiled, sorted and verified the accuracy of data before it is entered
- Maintained files and kept all information confidential
- Prioritized and managed workload to meet deadlines and provided professional customer service
- Made certain the office remained organized and running smoothly
Data Entry Operator
Savannah River Site
07.1999 - 09.2000
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Verified data files prior to entry to maintain high data accuracy.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient recordkeeping.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Utilized techniques for increasing data entry speed.
- Developed and implemented data entry operations.
Education
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2023
No Degree - Accounting And Finance
Piedmont Technical College
Greenwood, SC01-2003
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10, HCPCS, CPT)
- Customer Service
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Supply Restocking
- Kitchen equipment operation and maintenance
- Portion Control
- Recipes and menu planning
- Order delivery practices
Additionalexperience - Volunteer
Nursery Attendant, Antioch Baptist, 28+ years
Highacademichonors
- High Academic Honors Recognition
- Dean's List
- Honor Roll
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10, HCPCS, CPT)
Timeline
Cook/Delivery Driver
Community Development Institute
07.2023 - Current
Customer Service Representative
Continuum
05.2023 - 12.2023
Cafeteria Manager
Aiken County Public School District
01.2022 - 07.2023
Cafeteria Manager
Saluda County School District
01.2013 - 01.2022
Vending Attendant
Atlas Foods and Services
11.2004 - 06.2013
Secretary
Harling’s Accounting
08.2001 - 11.2005
Data Entry Operator
Savannah River Site
07.1999 - 09.2000
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
No Degree - Accounting And Finance
Piedmont Technical College
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