Summary
Overview
Work History
Education
Skills
Timeline
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Tammy DeBraal

Summary

Dynamic customer service professional with proven success at Cxperts, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in call center operations and complaint handling, consistently achieving high satisfaction rates while managing high-pressure situations effectively. Committed to delivering exceptional service and fostering strong relationships.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Cxperts
06.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

King Soopers
03.2011 - 04.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to significant decrease in queue times by streamlining checkout process.

Waitress Trainer

Armadillos Restaurant
05.2007 - 09.2011
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
  • Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
  • Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Education

High School Diploma -

Longmont High
Longmont, CO
06-1978

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Complaint handling
  • Customer satisfaction measurement
  • Call center operations
  • Product knowledge
  • Order processing
  • De-escalation techniques
  • Credit adjustments
  • [Software] CRM system proficiency
  • Computer proficiency

Timeline

Customer Service Representative

Cxperts
06.2015 - Current

Cashier

King Soopers
03.2011 - 04.2014

Waitress Trainer

Armadillos Restaurant
05.2007 - 09.2011

High School Diploma -

Longmont High

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Tammy DeBraal