Tammy De Jong

Oversaw HR and employee activities for 250 employees located at five sites throughout the city.

• Catalyzed positive culture, employee performance improvements, and corporate growth by leading agency-wide HR operations as member of Executive Leadership Team.
• Led personnel and people management operations, resolved complex union and non-union issues and led investigations to determine appropriate action for effective resolution.
• Advanced employee productivity and regulatory compliance by recruiting, hiring, onboarding, and training staff across all levels; monitored completion of Learning Management System courses; ensured all employees held current licenses/certifications; and other position requirements. Audited employee files periodically to ensure compliance.
• Bolstered digital footprint and corporate reach by contracting with vendors to improve online presence and effectively target high- performing professionals.
• Facilitated advanced leadership training to managers, which improved individual management skills, coaching techniques, and emotional intelligence.
• Successfully negotiated Union contracts that benefited both employees and company.
• Enriched recruitment pool and improved retention rates by restructuring recruiting program to reach highly skilled employees across diverse markets.
• Created STAR employee recognition program by selecting cross-departmental group of staff and managers to serve on recognition committee and launched innovative digital recognition platform.
• Virtually led transition of three Executive Team members: CEO, Chief Clinical Officer, and Chief HR Officer (myself).
• Outgoing and incoming CEOs.

• Drove attainment of primary corporate goals by collaborating and successfully delivering critical initiatives.
• Championed operational excellence and revenue growth by overseeing high-profile projects through total development lifecycles.
• Secured on-time and on-budget completion of all projects by consulting with Executive team to secure necessary resources, resolve operational issues, and guarantee completion of all milestones.
• Ensured ROI levels exceeded internal targets following process/system transformations by communicating with senior management and devising targeted strategies to improve underperforming areas.
• Bolstered HRIS system functionality by identifying persistent issues, formulating strategic resolutions, establishing evaluation criteria, and vetting vendors for optimal system management.
• Launched new Learning Management System. Created training program and installed training center. Trained over 150 employees and managers to use system, including people who had understanding English as a barrier. Employee response was excellent.
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• Established inaugural HR department to manage needs for 50+ employees. Designed internal structures, drafted policies and procedures, and partnered with key stakeholders to solidify best practices in HR and people management.
• Enhanced organizational planning, growth strategies, and operational management by initiating continuous process improvements and developing goals-based HR practices.
• Led organizational advancements by implementing best practices for recruitment, hiring, onboarding, and termination.
• Developed employee relations structures that mitigated issues and employer risk.
• Selected and administered benefit plans and processed bi-weekly payroll.
• Conducted periodic audits to ensure total regulatory compliance.
• Connected all employees with critical benefits by negotiating with vendors to select new insurance plans, meeting with individuals to present options, and collecting feedback for future benefit improvements.
• Analyzed and selected new HRIS/Payroll system that replaced outdated program/vendor, which significantly lowered response times and

• Directed HR operations for seven clinic locations in Vancouver, WA and Portland, OR area, while implementing company-wide process transformations to enhance employee performance, retention rates, culture, and quality service delivery.
• Strengthened candidate pool, employee morale, and regulatory compliance by orchestrating all operations for recruitment and hiring, benefits administration, staff/manager trainings, leave programs, OSHA compliance, and performance recognition programs.
• Resolved personnel matters by conducting comprehensive investigations, mediating employee/supervisor disputes, and employing necessary corrective actions.
• Evaluated, selected, and launched new HRIS/payroll system and facilitated accompanying manager training, which enhanced user functionality and effective usage.
• Coached managers in advanced behavioral interviewing techniques, which reduced turnover and improved new hire quality by 25%.