Tammy Delamora
San Jose,CA
Summary
Gifted Reservation Sales Agent successful at handling high call volumes. Manages reservations effectively and meets quotas consistently. Highly knowledgeable about different properties and amenities. I am a quick learner and willing to learn and grow in any field of work.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Group sales/Reservations Assistant
The Tech Museum Of Innovation
San Jose, CA
07.2010 - 09.2016
- Managed reservation requests for museum exhibits and events effectively.
- Coordinated with staff to ensure seamless visitor experiences and accurate bookings.
- Assisted guests in navigating ticketing systems and reservation processes.
- Welcomed school groups upon arrival at the museum.
Administrative Assistant II
Momentum For Mental Health
San Jose, CA
05.2000 - 06.2010
- Managed scheduling and coordination of appointments for mental health professionals.
- Maintained accurate records and confidential client files in electronic systems.
- Provided administrative support to staff during community outreach events and programs.
- Answered all incoming calls and transferred the clients to their case managers.
Customer Service Supervisor / Cash office Manager
OfficeMax
San Jose, CA
08.1995 - 07.1999
- Supervised daily operations and staff activities in the retail environment.
- Trained and mentored team members on customer service best practices.
- Resolved customer inquiries and complaints efficiently and professionally.
- Maintaining all register tills and making sure they were balanced daily.
- Managed payroll processes for all employees, ensuring timely and accurate compensation.
- Maintaining all HR files of all employees.
Education
Milpitas High School
Milpitas, CASkills
- Reservation management
- Booking systems
- Ticketing processes
- Data entry accuracy
- Scheduling
- HR
- Multiline phone communication
- Customer service excellence
- Team collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Group sales/Reservations Assistant
The Tech Museum Of Innovation
07.2010 - 09.2016
Administrative Assistant II
Momentum For Mental Health
05.2000 - 06.2010
Customer Service Supervisor / Cash office Manager
OfficeMax
08.1995 - 07.1999
Milpitas High School