Tammy DeMarco
Caldwell,ID
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices. Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Sales and Administrator
Les Schwab Tires LLC
Willits CA. , Caldwell, ID
02.2001 - Current
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Organized special events such as company parties or trips for employees.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
- Compiled statistical data from a variety of sources for analysis purposes.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Facilitated communication between departments to support project completion and goal achievement.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Ensured compliance with health and safety regulations within the office environment.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Implemented filing systems to improve document organization and retrieval.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Audited company's legal documents to verify compliant policies and procedures.
- Determined consumer needs to provide products and services appealing to larger market.
Education
High School Diploma -
Ukiag High
Ukiah, CA06-1992
Skills
- Resource Management
- Project Coordination
- User access control
- Office Administration
- Customer Service
- Supplies Ordering
- Employee Supervision
- Events Coordination
- New Hire Onboarding
- Schedule Coordination
- Mail handling
- Business Administration
- Bookkeeping
- Reporting and documentation
- Scheduling
- Contract Administration
- Microsoft Office Proficiency
- Attention to Detail
- Office Management
- Performance Optimization Expertise
- Multi-Line Phone Systems
- Structured Meeting Coordination
- Recordkeeping and File Management
- Strategic Work Organization
- Flexible Schedule
- Performance Improvement
Timeline
Sales and Administrator
Les Schwab Tires LLC
02.2001 - Current
High School Diploma -
Ukiag High
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