TAMMY DEROCHEA
Pembroke,MA
Summary
Detail-oriented with strong customer service skills and the ability to learn concepts quickly. Core Qualifications Detail Oriented, Credit and Collections, Customer Satisfaction, Customer Service, Statement Billings, Tax Preparation, Microsoft Word, PowerPoint, Excel, Team leadership, Organizational Planning, Weekly Payroll, Account Management, Accounts Payable/Receivable
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Construction
01.2006 - Current
- Plan and schedule appointments.
- Organize and maintain paper and electronic customer files.
- Handle sub-contractor compliance and payables.
- Prepare all audit information.
- Responsible for all accounts receivable/payable.
- Prepare all tax information (quarterly and yearly).
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Legal Assistant
Law Offices Of Maureen Crowley
03.2019 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Scheduled appointments, court appearances, and depositions for law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Created spreadsheets to track client progress and document billable hours.
- Communicated pertinent information to clients via phone, email, and mail .
- Contacted clients to schedule appointments and discuss progress of cases.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Assistant Manager
Friendly's Restaurant
01.2002 - 01.2004
- Manage daily restaurant operations with focus on flawless execution, increasing profit and enhancing guest experience.
- Food Cost Control-monthly inventory and key item inventory.
- Ensuring proper execution of all food handling procedures.
- Crew training and Certification.
- Approving all maintenance and repair invoices for payment.
- Responsible for all payroll input and distribution.
- Operate restaurant effectively and efficiently by controlling costs at acceptable level, integrity of all financial reporting.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
SR CREDIT ANALYST
TAC WORLDWIDE COMPANIES
01.1996 - 01.2002
- Responsible for gathering and analyzing financial data about clients, including paying habits or history, earnings and savings information, and purchase activities.
- Establish credit lines for companies before putting any temporary employees to work at their companies.
- Follow up monthly to make sure that payments are made in a timely manner.
- Increase and decrease credit limits when needed.
- Run personal credit checks on all temporary employees that were applying for any position with numerous financial institutions.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Offered insight to upper management regarding credit decisions.
- Assessed credit risk and analyzed financial statements.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
Education
High School Diploma -
Braintree High School
06.1996
Skills
- Confidentiality Understanding
- Cross-Functional Communication
- Attention To Detail
- Adaptability
- Teamwork
- Problem Solving
- Time & Project Management
- Organization
- Problem Solving
- Communication
Hobbies:
Travel, Sports, Fishing, Gardening, Reading, Music, Photography, Cooking,
Timeline
Legal Assistant
Law Offices Of Maureen Crowley
03.2019 - Current
Administrative Assistant
Construction
01.2006 - Current
Assistant Manager
Friendly's Restaurant
01.2002 - 01.2004
SR CREDIT ANALYST
TAC WORLDWIDE COMPANIES
01.1996 - 01.2002
High School Diploma -
Braintree High School