Tammy Dick
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Senior Travel Consultant
Wasserman Travel
Vacaville, CA
05.2017 - 02.2022
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Used company and vendor marketing resources to educate customers and close sales.
Receptionist
Pawsh Place Veterinarian Center
Vacaville, CA
03.2016 - 08.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
Travel Consultant
Wasserman Travel
Vacaville, CA
10.2013 - 01.2015
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Front Desk Agent
Residence Inn Marriott
Vacaville, CA
08.2011 - 12.2011
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Independent Travel Consultant
Focus On Travel
Beaverton , Oregon
09.1990 - 11.2000
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Office Manager
Travel Consultants
Beaverton , Oregon
06.1988 - 09.1990
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Travel Consultant
Hulden Travel
Portland , Oregon
07.1986 - 06.1988
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to create and promote special travel packages.
Travel Consultant
Eugene Travel
Eugene, Oregon
06.1983 - 07.1986
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Associate of Applied Business - Tourism And Travel Management/Business Admin.
Western Business College
Portland, OR06.1983
High School Diploma -
South Umpqua High School
Myrtle Creek, OR06.1982
Skills
- Proficient in Sales and Upselling
- Travel Knowledge
- Office Support
- Data Entry and Maintenance
- Strong Interpersonal skills
- Verbal and Written communication
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Strong Customer Service
- Proficient Computer Skills
- Typing 50-60 wpm
Timeline
Senior Travel Consultant
Wasserman Travel
05.2017 - 02.2022
Receptionist
Pawsh Place Veterinarian Center
03.2016 - 08.2016
Travel Consultant
Wasserman Travel
10.2013 - 01.2015
Front Desk Agent
Residence Inn Marriott
08.2011 - 12.2011
Independent Travel Consultant
Focus On Travel
09.1990 - 11.2000
Office Manager
Travel Consultants
06.1988 - 09.1990
Travel Consultant
Hulden Travel
07.1986 - 06.1988
Travel Consultant
Eugene Travel
06.1983 - 07.1986
Associate of Applied Business - Tourism And Travel Management/Business Admin.
Western Business College
High School Diploma -
South Umpqua High School