TAMMY DINH
Garden Grove,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized Medical Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure Medical Assistant position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Placentia Surgery Center
05.2012 - 08.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Managed patient appointments efficiently, reducing wait times significantly.
- Optimized appointment scheduling to maximize doctor availability.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Front and Back Office Medical Assistant
Center Rehabilitation of Pain Medicine
01.2012 - 05.2012
- Performed genomic medical test, sterilization of the equipment, including specimen collection.
- Prepared patient with proper procedures
- checked patients vital signs and carefully documented progress of individuals participating in clinical trials.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed schedules and calendars for multiple supervisors, increasing punctuality and attendance at important meetings.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Ordered prescription refills on behalf of existing office patients.
- Created new patient charts and scanned documentation before and after appointments into IMS system.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Optimized appointment scheduling to reduce wait times and maximize physician availability.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Back Office Assistant
AMES MEDICAL CORP.
01.2008 - 08.2010
- Assisted internal medicine doctor with exams for more than 70 patients a week.
- maintained and clean exam room and all medical equipment.
- oversaw all supply inventory; responsible for ordering and stock maintenance.
- Directs patient to proper exam and treatment area and prepared for examination.
- Prepared physical test and echocardiogram procedure.
- operated 12-lead EKG and ICG test
- Performed blood draw, ICG, injection includes specimen collection, urinalysis and vital sign.
- collect and label for transports various specimens to appropriate destination.
- Acquired and recorded patient information.
- checked spirometry test
Education
DIPLOMA MEDICAL ASSISTANT -
MARIC COLLEGE
North Hollywood, CA07.2007
Associate of Science -
ORANGE COAST COLLEGE
Costa Mesa, CA05.2005
High School Diploma -
LA QUINTA H.S
Westminster, CA06.2003
Skills
Telephone skills
Communicate effectively with all ages and background
Reliable and dependable
Strong self motivation and ability to work under little or no supervision
Appointment Scheduling
Problem-solving skills
Professional Demeanor
Organization skills
Administrative Skills
Record preparation
Work Prioritization
Filing
Payment Processing
Records Maintenance
Office supplies inventory management
Documentation And Reporting
Problem-Solving
Punctual and Reliable
Skilled in Microsoft
Office Organization
Scheduling appointments
Verbal and written communication
Listening Skills
Strong Interpersonal skills
Attention to Detail
Certification
- Basic Life Support (BLS) - American Heart Association.
Languages
Vietnamese
Native or Bilingual
Timeline
Front Office Receptionist
Placentia Surgery Center
05.2012 - 08.2024
Front and Back Office Medical Assistant
Center Rehabilitation of Pain Medicine
01.2012 - 05.2012
Back Office Assistant
AMES MEDICAL CORP.
01.2008 - 08.2010
DIPLOMA MEDICAL ASSISTANT -
MARIC COLLEGE
Associate of Science -
ORANGE COAST COLLEGE
High School Diploma -
LA QUINTA H.S
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