Tammy Dishman
Warsaw,IN
Summary
Marketing and administrative professional with a proven track record at Lutheran Kosciusko Hospital. Recognized for exceptional customer service and advanced Excel skills, enhancing operational efficiency and team collaboration. Strong attention to detail and self-motivated, consistently delivering results that drive organizational success.
Overview
35
35
years of professional experience
Work History
Marketing Assistant
Pierceton Woods Academy
Pierceton, Indiana
10.2023 - 11.2025
- Facilitated interdepartmental communication to strengthen marketing initiatives across programs.
- Maintained accurate records of marketing activities for efficient tracking and analysis.
- Prepared documentation and executed administrative tasks to assist Marketing Manager.
- Responded to customer inquiries via phone and email, promoting positive engagement.
- Proofread and finalized marketing materials, ensuring adherence to quality standards.
- Collaborated with DCS, Probation, and DOC on youth referrals for support services.
- Updated Excel spreadsheets daily and generated weekly reports for director review.
- Organized community tours and monthly meetings to enhance local engagement.
Executive Assistant to the CEO, CFO, CNO, & VP
Lutheran Kosciusko Hospital
Warsaw, IN
05.2020 - 10.2023
- Coordinated Google calendars for executive leadership team to ensure efficient scheduling.
- Managed executive-level Google email correspondence to facilitate communication.
- Proofed and approved payroll for executive leadership team, ensuring accuracy and compliance.
- Scheduled daily hospital Safety Huddle meetings, monitoring participation and outcomes.
- Organized monthly Board of Trustees meetings, providing agendas, taking minutes, and assembling packets.
- Collaborated with marketing to schedule meetings for Community Leads projects.
- Assisted in planning Lutheran Kosciusko, Network, and Physician events to enhance community engagement.
- Processed daily check requests and expense reports for Network accounts payable.
Commissions Coordinator
Zimmer Biomet
Warsaw, IN
03.2019 - 05.2020
- Proficient in Excel
- Worked daily with sales reps to assure accurate compensation in a timely manner
- Handling of delegated tasks with mindfulness meeting timely deadlines
- Recognized by management for providing exceptional customer service
- Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Attended departmental meetings, providing feedback to enhance future performance
- Improved operations by collaborating with team members and customers to find workable solutions
- Earned reputation for good attendance and hard work
Customer Service Representative
Depuy Synthes Companies
Warsaw, IN
08.2017 - 03.2020
- Creates, enters, and manages complex orders (via phone/or email and fax) from sales force
- Follows-up on open order inquiries and escalates unresolved calls to appropriate subject matter experts on SCP
- Reviews order error and order hold reports, kit hot lists, sales service issues, football logs, and acted based on need as instructed by SCP
- Assigns and/or serves as 'Case Owner' to investigate escalated issues/service requests and communicate updates to field and internal business partners
- Notifies the consultant of billing for missing/dirty /damaged instrumentation.
- Addresses and resolves billing disputes.
- Answered customer questions and addressed problems and complaints in person and via phone
- Evaluated customer account information to assess current issues and determine potential solutions
- Collaborated with managers to develop service improvement initiatives
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Documented conversations with customers to track requests, problems, and solutions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Delivered a prominent level of service and support to each customer, paving way for future business opportunities
Document Control Coordinator
Zimmer Biomet
Warsaw, IN
03.2017 - 08.2017
- Scanned and filed forms, reports, correspondence for Observation 8 and Polaris
- Operated office equipment such as copiers and fax machines
- Entered information into the computer databases, updated daily logs for tracking file movements
- Reviewed files to check for complete and accurate information
- Managed document processes through scanning, filing and transmitting while following all standard procedures
- Volunteered to work on special projects and took on additional tasks to assist in Document Control department
- Scanned and cleaned up documents using Zimmer Biomet software
- Completed documents and work requests according to company standards
- Verified accuracy and integrity of supplied data against established standards
- Archived files and retrieved information for Iron Mountain
- Monitored activities to assess compliance with records policies and document management regulations.
Administrative Assistant
Tecomet, Inc.
Warsaw, IN
11.2015 - 08.2016
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Coordinated meetings with other department managers and served as the main liaison between sales and engineering staff
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Standardized department filing system to increase efficiency
- Calibration and gage technician. Computer entry
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Assisted with administrative tasks, including filing, answering phones and daily office tasks
Document Control Coordinator
Zimmer Biomet
Warsaw, IN
01.2013 - 11.2015
- Trident Remediation.
- Scanned documents kept track of binders and information
- Computer experience, word, excel and various software programs
- Logged various documents Livelink Experience
- Iron Mountain experience
- Managed document processes through scanning, filing, and transmitting while following all standard procedures
- Coordinated meetings with other department managers and served as the main liaison between sales and engineering staff
- Volunteered to work on special projects and took on additional tasks to assist various departments.
- Reviewed array of diverse types of documents, including drawings, spec sheets and blueprints to maintain accuracy
- Scanned and cleaned up documents using Zimmer Biomet Software
- Completed documents and work requests according to company standards
- Verified accuracy and integrity of supplied data against established standards
- Archived files and retrieved information for Document Control
- Converted documents for specific personnel or project needs
- Uploaded documents to control sites, tracked transmittals and coordinated revisions
- Assisted end users with resolving electronic content access issues while maintaining security standards.
- Filled out and stored transmittal logs for permanent records
- Set up, optimized and enforced consistent document management policies
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes
- Kept electronic content legal, secure, and accessible for relevant internal and external parties
Equipment Operator
Rr Donnelley & Sons Co
Warsaw, IN
12.1990 - 04.2010
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs
- Adjusted machine feed and speed if machine malfunctioned
- Changed equipment over to new product
- Helped achieve company goals by supporting production workers. Ensured the most cost-efficient production methods were employed
- Monitored and adjusted production processes on equipment for quality and productivity
- Calibrated and adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors, and ring gauges
- Collaborated with managers to implement the company policies and goals
- Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Started up and shut down processing equipment
- Worked in various departments including office work
- Protected equipment and personnel from safety concerns by noting and avoiding potential hazards
- Drove forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need
- Inspected, repaired, and maintained equipment for durability and optimal performance
- Observed all safety policies and procedures
Education
Diploma - Airline-Travel, Tourism
National Career Institute
Warsaw, IN12.1989
Some College - General Courses, Business Management
Ivy Tech Community College of Indiana
Warsaw, INSkills
- Microsoft Office proficiency
- Excel spreadsheet management
- AS/400 expertise
- Attention to detail
- Results orientation
- Self-starter attitude
- Customer service excellence
- Time management skills
- Organizational skills
- Problem-solving ability
- Active listening
- Resourcefulness
- Courteous demeanor
- Team player dedication
- Energetic work ethic
- Interpersonal skills
- Customer service specialist
- Medical terminology knowledge
- Telecommunications expertise
- Adaptability in teamwork
- Accounts payable management
Personal Information
Title:
Timeline
Marketing Assistant
Pierceton Woods Academy
10.2023 - 11.2025
Executive Assistant to the CEO, CFO, CNO, & VP
Lutheran Kosciusko Hospital
05.2020 - 10.2023
Commissions Coordinator
Zimmer Biomet
03.2019 - 05.2020
Customer Service Representative
Depuy Synthes Companies
08.2017 - 03.2020
Document Control Coordinator
Zimmer Biomet
03.2017 - 08.2017
Administrative Assistant
Tecomet, Inc.
11.2015 - 08.2016
Document Control Coordinator
Zimmer Biomet
01.2013 - 11.2015
Equipment Operator
Rr Donnelley & Sons Co
12.1990 - 04.2010
Diploma - Airline-Travel, Tourism
National Career Institute
Some College - General Courses, Business Management
Ivy Tech Community College of Indiana