Tammy Dokkham
San Jose,CA
Summary
Results-driven management professional prepared to bring expertise in strategic planning and team leadership to a new role. Adept at fostering collaborative environments and driving initiatives to achieve organizational goals. Reliable and adaptable, known for effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sales Manager
Hilton Garden Inn
04.2024 - 09.2024
- Work as a team to execute seamless events and guest room blocks
- Submit weekly prospect report to director of sales
- Weekly meetings and site visits with prospective clients
- Created contracts for room blocks and collected payment by invoice
- Weekly sales blitz and phone calls to prospective clients in the area
- Organized and presented weekly meetings for each department to provide details prior to groups arrival
- Entered client booking details in the Sales Force System
- Maintain client partnerships with follow-ups and office visits
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Coordinator
Hayes Mansion Hilton
01.2022 - 01.2023
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Lead site visits with prospective clients for future events and meetings
- Created contracts for groups of 50-100 attendees
- Collected payment for upcoming meetings and events
- Created invoices and final bill for event payment
- Coordinated group rooming list in the reservation system
- Prepare sales meeting material and notes for the sales and event team
- Prepared VIP Amenities for guest
Events Coordinator
Hyatt Regency
01.2020 - 01.2021
- Assist catering sales team with administrative tasks
- Directed phone calls to the appropriate manager
- Create Files for Events and Rooming List
- Charge Clients credit cards/deposit payments and send receipts
- Prepare weekly packets of catering events and group resumes for weekly meetings
- Prepare new files and keep the filing system organized
- Prepare Guest VIP Amenities and distribute them to the front desk
- Input sales team weekly activities and revenue reports into an excel reporting sheet
Events Administrator
Delta by Marriott
01.2018 - 01.2020
- Assist the catering sales team with daily administrative tasks
- Update banquet event orders with client changes and provide updated orders to the team
- Create collateral for the catering team including, menus and meal cards
- Charge clients credit cards, deposit payments and send receipts
- Prepare weekly packets of catering events and group resumes for weekly meetings
- Prepare Guest VIP Amenities and distribute them to the front desk
Community Manager
California Real Estate Management
06.2013 - 12.2016
- Application Process: Interview, Verifications of income, Calculations, Submission of Files to Compliance, Notifying applications of acceptance/denial via company-approved letter
- Collection of Rents and Delinquencies
- Recertification Process for Current Resident's Income
- Created and distributed Resident Write-ups
- Supervising Property Maintenance/Daily Property Presentation
- Overseeing Unit Turnovers for Move-in and Move-Out
- Management of Property Staff
- Completion of Weekly and Monthly Reports
- Resident Retention: Community Activities
Education
Graduate - Hospitality, Events and Tourism
San Jose State University
San Jose, CA01.2018
High School Diploma -
Andrew P. Hill
San Jose, CA01.2009
Skills
- PowerPoint
- Excel
- Word
- Outlook Email
- Google Docs
- Zoom
- Canva
- SharePoint
- Opera Reservation System
- R&I System
- OnQ Reservation System
- Passkey
- Dephi/Hilton Sales Manager
Timeline
Sales Manager
Hilton Garden Inn
04.2024 - 09.2024
Sales Coordinator
Hayes Mansion Hilton
01.2022 - 01.2023
Events Coordinator
Hyatt Regency
01.2020 - 01.2021
Events Administrator
Delta by Marriott
01.2018 - 01.2020
Community Manager
California Real Estate Management
06.2013 - 12.2016
High School Diploma -
Andrew P. Hill
Graduate - Hospitality, Events and Tourism
San Jose State University
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