Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Dover

Orlando

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Photographer

Self Employed Services
01.2005 - Current
  • Captured high-quality images in diverse settings, enhancing client satisfaction and brand representation.
  • Developed creative concepts for photoshoots, aligning visual storytelling with client objectives.
  • Managed post-production processes, ensuring timely delivery of edited photographs to clients.
  • Collaborated with clients to understand their vision, translating ideas into compelling visual narratives.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.

Karaoke Host

Be a Star With Bryce and Shar
11.2022 - 03.2025
  • Facilitated engaging karaoke events, enhancing participant enjoyment and interaction.
  • Developed themed nights to attract diverse audiences and boost attendance.
  • Managed sound equipment and audio systems for optimal performance during events.
  • Trained and mentored new hosts on event management and audience engagement techniques.
  • Streamlined event setup processes, resulting in improved efficiency before shows commenced.
  • Coordinated with venue staff and management to ensure smooth event operations and guest satisfaction.
  • Addressed guest concerns promptly and professionally, demonstrating commitment to excellent customer service.
  • Established rapport with regular customers, fostering loyalty and repeat business for venues.
  • Received positive feedback from venue owners regarding increased revenue during hosted karaoke nights.

Medical Assistant

Treasure Coast Medical Pain Center
02.2023 - 03.2025
  • Greeted patients warmly during in-person visits.
  • Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
  • Directed patients to the examination room for their healthcare visits.
  • Executed preliminary tests to gather vital signs and patient information.
  • Maintained patient confidence through confidential handling of information.
  • Educated patients on safe medication practices.
  • Communicated physician orders and medication details.
  • Provided educational support on medication usage.
  • Establish and adhere to protocols to maintain a healthy work environment.
  • Maintained supply readiness by monitoring inventory levels and restocking as needed.
  • Maintained equipment efficiency through preventive maintenance, supply management, and timely repairs.
  • Participated in educational opportunities to enhance job knowledge.
  • Explored opportunities to add value to job accomplishments, enhancing practice reputation.
  • Maintained comprehensive records of patient examinations and treatments.
  • Recorded billing information of services rendered to generate revenue.
  • Maintained operational integrity through secure handling of patient information.
  • Maintained adherence to professional standards, policies, and procedures to protect healthcare practice.
  • Participated in educational opportunities to enhance job knowledge.

Supervisor / Customer Experience Specialist

Teleperformance
10.2017 - 12.2022
  • Managed team of agents and advocates, providing coaching on client handling procedures and developing action plans for disciplinary matters.
  • Developed skills to assist agents with member questions.
  • Served as Subject Matter Expert for sales agents and customer service advocates, providing guidance on calls to resolve inquiries.
  • Managed data entry for veterans' health records in Optum Health.
  • Handled incoming calls and directed them to appropriate departments.
  • Educated consumers on optimal health insurance plans and facilitated their enrollment.
  • Led team to achieve client SLAs and KPIs through effective performance management.
  • Provided daily updates to leadership on volume fluctuations.
  • Collaborated with policy, quality, and training teams on policy updates.
  • Encouraged teams in global delivery network to adopt continuous improvement practices.
  • Analyzed trends to support product and policy teams in improving platform security.
  • Maintained compliance with all relevant policies and procedures.

Security Guard

Allied Security
09.2017 - 08.2018
  • Fostered a respectful and professional environment for employees and visitors.
  • Guaranteed comprehensive information delivery to clients and visitors through optimal communication.
  • Verified identities of employees and guests seeking property access.
  • Managed critical incidents by maintaining calmness and prioritizing solutions.
  • Performed routine and unscheduled patrols of business premises and surrounding areas.
  • Maintained accurate records of entry and exit data for operational use.
  • Detected security violations and promptly communicated to client representatives.
  • Executed additional tasks and responsibilities as directed by management.
  • Managed and monitored all client property and ensured prevention of any damages.
  • Enforced property rules and regulations.

Lead Customer Service Advocate

Bass Pro Shops
11.2016 - 09.2017
  • Customer service lead: Opened and closed registers for cashiers in all departments for each shift; exchanged and/or returned merchandise and money; assisted upper management with scheduling; greeted guests upon entry of store; data entry for rewards cards and fishing or hunting licenses; exchanged and/or return merchandise; disarmed and locked down firearms for guests while in the store; counted out and in cashiers’ tills at the beginning of and end of shifts; other duties as assigned.
  • Delivered exceptional customer service to enhance shopping experiences.
  • Proactively greeted customers, offering membership opportunities at Bass Pro Shops.
  • Highlighted advantages of CLUB Membership to attract new members.
  • Adhered to policies for credit information gathering process.
  • Maintained inventory accuracy and organization to include important documents, customer's premiums, etc.
  • Provided daily feedback and reported in a timely and accurate manner.
  • Delivered peer coaching, recognition, and support as a CLUB advocate.
  • Organized engaging activities for children during Santa visits in the Christmas season.
  • Provided professional photography services during seasonal events.

Research Assistant

Prime Time Palm Beach County, Inc.
06.2014 - 10.2016
  • Conducted surveys for afterschool providers and children.
  • Transcribed dictated interviews accurately.
  • Scheduled trainings for educators
  • Event coordinator for company “Family Fun Day” & all other duties as assigned.

Office Assistant/Receptionist at Prime Time

Robert Half Staffing
11.2013 - 06.2014
  • Arranged and managed appointments.
  • Arranged meetings, conferences, and travel for efficient calendar management of supervisors and departments.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Education

Bachelor of Science - Criminal Justice

Kaplan University

X-Ray Technician -

High Tech Institute
Orlando, FL

Daycare Director/CDA -

Palm Beach State College
State of Florida

Class D Security -

Security Plus
State of Florida

Class B CDL - undefined

Skills

  • Client Relations
  • Leadership and Management
  • Accounts Receivable
  • Office Administration
  • Supervisory Skills
  • Exceptional Communication
  • Teamwork and Collaboration
  • Creative, Crafty, Artistic
  • Social media
  • Empathetic

Timeline

Medical Assistant

Treasure Coast Medical Pain Center
02.2023 - 03.2025

Karaoke Host

Be a Star With Bryce and Shar
11.2022 - 03.2025

Supervisor / Customer Experience Specialist

Teleperformance
10.2017 - 12.2022

Security Guard

Allied Security
09.2017 - 08.2018

Lead Customer Service Advocate

Bass Pro Shops
11.2016 - 09.2017

Research Assistant

Prime Time Palm Beach County, Inc.
06.2014 - 10.2016

Office Assistant/Receptionist at Prime Time

Robert Half Staffing
11.2013 - 06.2014

Photographer

Self Employed Services
01.2005 - Current

Bachelor of Science - Criminal Justice

Kaplan University

Class B CDL - undefined

X-Ray Technician -

High Tech Institute

Daycare Director/CDA -

Palm Beach State College

Class D Security -

Security Plus

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