Tammy Downey
Warner Robins,USA
Summary
Client Manager with extensive experience at Alight Solutions, specializing in strategic planning and customer service. Proven ability to build strong client relationships and improve satisfaction through effective problem-solving. Implemented performance metrics that enhanced compliance and operational excellence, resulting in increased customer loyalty.
Overview
12
12
years of professional experience
Work History
Client Manager
Alight Solutions
Atlanta, GA
02.2023 - Current
- Organized budgets, and other pertinent information.
- Collaborated with internal teams such as marketing, product development, finance, to ensure successful delivery of projects within budget constraints.
- Developed strategies for increasing customer loyalty by understanding their expectations and preferences.
- Developed and maintained relationships with clients to understand their needs and provide solutions.
- Coordinated cross-functional teams while working on complex projects involving multiple stakeholders.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Provided support to clients during implementation of new products or services.
- Monitored performance metrics such as response times, resolution rates, ensuring adherence to SLAs.
- Focused on achieving highest level of expectations to meet client and company satisfaction.
Administrative Manager
Trust N Us Transporting
Warner Robins
05.2021 - 02.2023
- Reviewed and approved department reimbursement requests, recording financial accountability.
- Oversaw complex office support, managing records database and organizing contracts.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Organized and maintained documents, files and records.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Client Services Manager
OptumRx
Atlanta, GA
01.2016 - 05.2021
- Served as the primary contact for tactical day to day management of accounts and regular client communication pertaining to member prescription benefits.
- Provided regular feedback to the management team regarding client requirement status and business development opportunities.
- Assisted in client training for remote system access and reporting.
- Prepared weekly and monthly statistical reports for Clients and Third party payers.
- Created reports on key performance indicators related to client services activities.
- Developed and maintained relationships with clients to ensure satisfaction.
Client Services Manager
Catamaran Rx
01.2014 - 01.2015
- Served as the primary contact for tactical day to day management of accounts and regular client communication pertaining to member prescription benefits.
- Provided regular feedback to the management team regarding client requirement status and business development opportunities.
- Assisted in client training for remote system access and reporting.
- Prepared weekly and monthly statistical reports for Clients and Third party payers.
Education
Business Certificate -
Ashworth College
01.2010
Certification course - Communication skills
Soft Skills Training Centre
01.2008
High School Diploma -
Maynard Evans High School
01.1986
Skills
- Self-Motivated
- Critical Thinking
- Customer Service
- Strategic Planning
- Database Management
- Planning and Organization
- Verbal and Written Communication
- Problem-Solving
- Team Collaboration
- Regulatory Compliance
References
Available upon request
Hobbies and Interests
To apply my comprehensive customer service skills to meet the goals and objectives of the organization, To bring my knowledge of quality and customer service experience to the company
Timeline
Client Manager
Alight Solutions
02.2023 - Current
Administrative Manager
Trust N Us Transporting
05.2021 - 02.2023
Client Services Manager
OptumRx
01.2016 - 05.2021
Client Services Manager
Catamaran Rx
01.2014 - 01.2015
Business Certificate -
Ashworth College
Certification course - Communication skills
Soft Skills Training Centre
High School Diploma -
Maynard Evans High School
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