Tammy Dowse
Salt Lake City,UT
Summary
With over 30 years of experience in the retail and travel industries, this accomplished customer services representative excels at attention to detail, thriving in a team environment, and meeting deadlines. Dedication and hard work contribute to effective communication and multitasking abilities.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
JetBlue Airways
01.2015 - Current
- Collaborate with other departments to resolve customer issues
- Assisted customers daily with booking and rebooking international flights, including complex multi-leg itineraries and coordination with partner airlines, ensuring seamless travel experiences."
- Assist other customer service representatives on booking processes
Communications Operator
American Stores Company/Albertson’s/SuperValu
01.2004 - 12.2012
- Provide customer support for SuperValu, Albertsons stores in trouble-shooting video satellite equipment, including televisions, satellite receivers and satellite dishes, video teleconferencing services, uplink/downlink satellite services, fiber optic services.
- Recording Beta tape/VHS/DVD media from various sources.
- Provide software support for Premier Retail Networks and Sign Storey Inc., by providing troubleshooting of in-store media networks.
- Provided critical customer support for Disney Networks, monitoring satellite services and implementing backup solutions that ensured 99.9% uptime for network operations.
- Delivered reliable satellite uplink/downlink and fiber optic services for major national news outlets, supporting live broadcasts and ensuring timely delivery of critical information.
Technical Systems Support
American Stores Company/Albertson’s/SuperValu
01.2000 - 12.2004
- Provide support for General Merchandise for drug store regions
- Assist the stores in trouble-shooting hardware equipment such as Laser printers, handheld ordering units, tag label printers, time clocks
- Provide support for Mainframe Applications, Email, Unix OS, Windows NT, Computer Based Training desktop computers running Windows ’95
- Set up outsourced repair service on hardware equipment
Photographic Technologist
The American Store
01.1998 - 12.2000
- Supervise the photo counter and 1-hour processing for The American Store
- Responsible for ordering merchandise, stocking shelves and customer service
Data Entry Operator
American Stores Company/Albertson’s/SuperValu
01.1997 - 12.1998
- Communication links between buyers, marketing managers, and data integrity techs to provide accurate information regarding stock items
- Maintained warehouse movement data for unique seasonal items
- Reconciled item data between a major stationary vendor and two retail chains within a critical timeframe
- Coordinated and supervised set-up of over 7000 stock items, beating a 4-week deadline by building a strong, educated team of new company associates
- Supervised 8 technicians, maintaining data integrity through proper training, communication, and consistency to aid in meeting team goals and deadlines
- Recognized for outstanding customer service by providing timely and accurate responses to all business associates and customers
- Increased seasonal profits by creating displays to meet specified planograms and promoting cross-merchandising within a store
Education
B.S. - Urban Planning
University of Utah
Salt Lake City, UT01.2008
Skills
- Sabre
- MS Windows
- MAC OSX
- Word
- Excel
- Typing
- Ten Key
- Mac & PC Hardware
Timeline
Customer Service Representative
JetBlue Airways
01.2015 - Current
Communications Operator
American Stores Company/Albertson’s/SuperValu
01.2004 - 12.2012
Technical Systems Support
American Stores Company/Albertson’s/SuperValu
01.2000 - 12.2004
Photographic Technologist
The American Store
01.1998 - 12.2000
Data Entry Operator
American Stores Company/Albertson’s/SuperValu
01.1997 - 12.1998
B.S. - Urban Planning
University of Utah
Similar Profiles
Angel L. Jimenez LatorreAngel L. Jimenez Latorre
Airline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways CorporationAirline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways Corporation
Brittany DavilaBrittany Davila
Customer Support Supervisor at JetBlue AirwaysCustomer Support Supervisor at JetBlue Airways
Mike DaltonMike Dalton
Ground Operations Crewmember at JetBlue AirwaysGround Operations Crewmember at JetBlue Airways