Tammy Drake
Berwick,ME
Summary
Dynamic Administrative Assistant with proven expertise at Pratt & Whitney, enhancing office automation and streamlining documentation processes. Skilled in Microsoft Excel and report generation, I excel in multitasking and maintaining professionalism while supporting diverse teams. Recognized for improving operational efficiency and fostering effective communication across departments.
Overview
26
26
years of professional experience
Work History
Administrative Assistant II
Pratt & Whitney
02.2015 - Current
- Oversaw staff correspondence, record tracking, and data communications to enhance automation in office operations.
- Updated system for organizing office documentation to streamline access and retrieval.
- Created PowerPoint slides and Excel spreadsheets for departmental presentations and data analysis.
- Coordinated travel arrangements for departmental staff.
- E-Pay submissions for Payment
- Vallen order entry for 8700/8200/Mods
- Ecrib Access set up
- Utilized SAP software for data management tasks.
- JCL2
Patient Accounts Specialist
Marcam Associates
Rochester, New Hampshire
01.2013 - 02.2015
- Collaborated with healthcare providers to verify patient information and insurance coverage.
- Processed patient account inquiries and resolved billing disputes to enhance patient satisfaction.
- Provided support to patients regarding payment plans and financial assistance options.
- Processed incoming payments from patients and insurance companies.
- Coordinated with collection agencies for overdue accounts as necessary.
- Reviewed monthly aging reports to identify past due accounts and initiate follow-up actions.
- Generated detailed reports on billing and flagged items to support accurate financial tracking.
- Submitted electronic bills following facility and legal compliance standards.
- Ensured compliance with healthcare regulations and confidentiality standards consistently.
- Maintained accurate patient records using electronic health record systems.
Medical Administrative Assistant
Tallahassee Orthopedic Sports & Physical Therapy
07.2006 - 06.2011
- Managed patient scheduling for orthopedic appointments and therapy sessions.
- Coordinated communication between patients and healthcare providers to ensure timely response to inquiries.
- Handled medical records and ensured compliance with privacy regulations.
- Assisted in processing insurance claims and verifying coverage details to prevent delays in patient care.
- Organized office supplies and maintained inventory for clinic operations.
- Supported front desk operations, greeting patients and answering inquiries promptly.
- Updated electronic health records to ensure accurate patient information management.
- Facilitated daily patient check-in and check-out procedures to enhance clinic workflow.
- Answered phones, scheduled appointments, and provided general information to callers.
- Entered patient demographic information into the Electronic Health Records system.
- Provided administrative support to clinical staff as needed.
- Updated patient accounts and information daily.
- Maintained a filing system for patient records and physician orders.
- Verified accuracy of medical codes on claims prior to submission.
- Processed incoming mail such as invoices, payments and correspondence.
- Conducted patient intake interviews to collect medical information and insurance details.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Scheduled and confirmed patient appointments and consultations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Administrative Assistant
US Cellular – Engineering Department
06.2000 - 06.2011
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed scheduling for engineering team meetings and project timelines.
- Organized travel arrangements for engineering staff attending conferences or meetings.
- Assisted in maintaining project documentation and engineering files.
- Facilitated communication between different departments within the organization.
- Supported the procurement process by tracking office supplies and equipment needs.
- Processed invoices for payment using accounting software applications.
- Maintained inventory of technical equipment and ensured proper storage practices.
- Compiled data from various sources into organized reports for review by management team.
- Provided product shipment logistical support and quality control by coordinating with vendors.
Education
Northern Maine Vocational Technical Institute
06-1989
Skills
- Microsoft PowerPoint and Excel
- Purchasing and receiving
- Report generation and analysis
- Organizational skills
- Attention to detail
- Calendar management
- Professionalism
- Order entry systems
- Internal recruitment processes
- Interview coordination
- Meeting organization
- Expense reporting
- Document filing
- Memo writing
- Travel coordination
- Presentation design
- Digital archiving
- Report writing
- Document control
- Invoice processing
- Social media proficiency
- Task prioritization
- Spreadsheet management
- Executive support
- Microsoft Office Suite expertise
- SAP navigation
- Customer service and support
- Multitasking and prioritization
Personal Information
Title: ADMINISTRATIVE ASSISTANT II
Communication Skills
I have Excellent written and verbal communication skills. Confident, Articulate, and Professional speaking. I enjoy speaking in public, to groups, or via electronic media. Communication Qualities that are important to me are Listening & Honesty and Integrity.
Leadership Experience
I Host and Coordinate multiple American Red Cross Blood Drives at Pratt & Whitney. I very much enjoy doing these, it allows me the chance to Help an Organization I believe in who in turn, helps to save lives by our employee’s contributions. We always hit our Goals and then some with each drive.
When we did not have an Executive Admin. I assisted 8600/8100/8700/8200/Mods/Dave Smart's Group/ and also Tom Pagano's group, for orders, travel, expenses, etc.
References
Available upon request.
Timeline
Administrative Assistant II
Pratt & Whitney
02.2015 - Current
Patient Accounts Specialist
Marcam Associates
01.2013 - 02.2015
Medical Administrative Assistant
Tallahassee Orthopedic Sports & Physical Therapy
07.2006 - 06.2011
Administrative Assistant
US Cellular – Engineering Department
06.2000 - 06.2011
Northern Maine Vocational Technical Institute