Tammy Duda
Bel Air,MD
Summary
Experienced healthcare management professional prepared to drive operational excellence and patient care. Strong focus on team collaboration and adaptability to changing needs. Skilled in streamlining processes, managing budgets, and improving patient satisfaction. Reliable, results-oriented leader with strategic mindset and effective communication abilities.
Overview
11
11
years of professional experience
Work History
Senior Practice Administrator
Active Life Physical Therapy
09.2014 - Current
- Assisted patients with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Generated reports to track insurance verifications and claim progress.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Ensured accuracy in patient insurance information by meticulously verifying details, leading to reduction in claim denials.
- Facilitated successful introduction of new electronic verification system, improving data accuracy.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Education
OVERLEA HIGH SCHOOL
Baltimore, MDSkills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Data entry proficiency
- Communication and interpersonal skills
- Coverage and authorizations
- Coordination and scheduling
Timeline
Senior Practice Administrator
Active Life Physical Therapy
09.2014 - Current
OVERLEA HIGH SCHOOL
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