Tammy Duffin
Spring Hill,FL
Summary
Detail-oriented Administrative and Patient Services professional with extensive experience in healthcare support and high-volume office management. Demonstrated success in streamlining scheduling and admissions processes, resulting in improved patient experiences and operational efficiency. Proficient in front-office coordination, patient communication, data entry, and insurance verification. Recognized for exceptional organizational skills and a strong commitment to maintaining confidentiality and professionalism in clinical settings.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Admissions & Administrative Coordinator
Healthcare and Rehabilitation
Spring Hill, FL
04.2019 - 01.2025
- Coordinated patient intake and placement across healthcare and rehabilitation settings to enhance operational efficiency.
- Guided patients and families through admissions with professionalism, empathy, and effective communication.
- Verified insurance coverage, completed pre-admission paperwork, and ensured compliance with regulatory and HIPAA standards.
- Partnered with clinical and administrative teams to streamline care transitions and elevate patient satisfaction.
- Maintained accurate patient files, census data, and intake records to support compliance and operational needs.
- Fostered strong relationships with discharge planners, hospitals, and community partners for timely admissions.
Patient Care & Scheduling Coordinator
Family Chiropractic & Wellness
Spring Hill, FL
03.2018 - 04.2019
- Coordinated care among providers, optimizing patient flow through effective daily scheduling.
- Processed intake forms and verified insurance, ensuring complete and accurate patient documentation.
- Supported front-office operations by managing communications, assisting with billing, and performing data entry.
- Collaborated with clinical staff to maintain high standards of follow-up and quality patient care.
Administrative Assistant – Chiropractic Services
Boze Chiropractic
Spring Hill, FL
03.2017 - 01.2018
- Delivered front-desk and administrative support, managing scheduling and patient communication.
- Assisted with billing and insurance verification to ensure accurate claims processing.
- Maintained HIPAA-compliant records, ensuring documentation accuracy at all times.
- Provided professional and compassionate service to enhance patient satisfaction.
Office & Patient Services Coordinator
Terlep Chiropractic
Spring Hill, FL
02.2016 - 03.2017
- Oversaw scheduling, file management, and office workflow to enhance daily clinic operations.
- Verified insurance eligibility and maintained updated patient records for compliance.
- Collaborated with providers to coordinate treatment plans and streamline administrative tasks.
- Delivered prompt and empathetic communication to patients and families, fostering trust.
Healthcare Practice Administrator
The Enlightened Body
Spring Hill, FL
01.2007 - 02.2016
- Oversaw comprehensive office administration for private wellness practice, including scheduling and billing.
- Maintained confidential client records, ensuring compliance with healthcare documentation standards.
- Established efficient systems for data management, appointment tracking, and workflow organization.
- Directed marketing initiatives that enhanced long-term client engagement.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Remote08.2027
Associate Degree -
Pasco-Hernando State College
Spring Hill, FLSpring Hill, FL
Licensed Massage Therapist -
Florida School of Holistic Bodywork
Spring Hill, FLSpring Hill, FL
Skills
- Patient admissions and care coordination
- Healthcare administration
- Human resources support
- Employee and patient relations
- Scheduling and record management
- Insurance verification and documentation
- HIPAA compliance
- Office operations efficiency
- Team collaboration and communication
- Microsoft Office proficiency
- Google Workspace proficiency
- EHR systems usage
- CRM software proficiency
- Data entry and reporting
- Interpersonal skills
- Communication skills
- Multitasking abilities
- Prioritization skills
- Problem-solving skills
- Empathy and confidentiality
Certification
- Massage Therapy License (Florida)
- HIPAA Compliance (in progress or planned)
- Valid Driver’s License
Timeline
Admissions & Administrative Coordinator
Healthcare and Rehabilitation
04.2019 - 01.2025
Patient Care & Scheduling Coordinator
Family Chiropractic & Wellness
03.2018 - 04.2019
Administrative Assistant – Chiropractic Services
Boze Chiropractic
03.2017 - 01.2018
Office & Patient Services Coordinator
Terlep Chiropractic
02.2016 - 03.2017
Healthcare Practice Administrator
The Enlightened Body
01.2007 - 02.2016
Bachelor of Science - Business Management
Southern New Hampshire University
Associate Degree -
Pasco-Hernando State College
Licensed Massage Therapist -
Florida School of Holistic Bodywork