Tammy Duffin
Big Spring,TX
Summary
Healthcare professional with extensive experience in patient admissions and care coordination at Healthcare and Rehabilitation. Demonstrated ability to enhance operational efficiency and patient satisfaction through effective communication and strict adherence to HIPAA regulations. Proficient in scheduling and insurance verification, fostering trust and collaboration among multidisciplinary teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admissions & Administrative Coordinator
Healthcare and Rehabilitation
Spring Hill, FL
04.2019 - 02.2020
- Coordinated patient intake and placement across healthcare and rehabilitation settings to enhance operational efficiency.
- Guided patients and families through admissions with professionalism, empathy, and effective communication.
- Verified insurance coverage, completed pre-admission paperwork, and ensured compliance with regulatory and HIPAA standards.
- Partnered with clinical and administrative teams to streamline care transitions and elevate patient satisfaction.
- Maintained accurate patient files, census data, and intake records to support compliance and operational needs.
- Fostered strong relationships with discharge planners, hospitals, and community partners for timely admissions.
Patient Care & Scheduling Coordinator
Family Chiropractic & Wellness
Spring Hill, FL
03.2018 - 04.2019
- Coordinated care among providers, optimizing patient flow through effective daily scheduling.
- Processed intake forms and verified insurance, ensuring complete and accurate patient documentation.
- Supported front-office operations by managing communications, assisting with billing, and performing data entry.
- Collaborated with clinical staff to maintain high standards of follow-up and quality patient care.
Administrative Assistant – Chiropractic Services
Boze Chiropractic
Spring Hill, FL
03.2017 - 01.2018
- Delivered front-desk and administrative support, managing scheduling and patient communication.
- Assisted with billing and insurance verification to ensure accurate claims processing.
- Maintained HIPAA-compliant records, ensuring documentation accuracy at all times.
- Provided professional and compassionate service to enhance patient satisfaction.
Office & Patient Services Coordinator
Terlep Chiropractic
Spring Hill, FL
02.2016 - 03.2017
- Oversaw scheduling, file management, and office workflow to enhance daily clinic operations.
- Verified insurance eligibility and maintained updated patient records for compliance.
- Collaborated with providers to coordinate treatment plans and streamline administrative tasks.
- Delivered prompt and empathetic communication to patients and families, fostering trust.
Healthcare Practice Administrator
The Enlightened Body
Spring Hill, FL
01.2007 - 02.2016
- Oversaw comprehensive office administration for private wellness practice, including scheduling and billing.
- Maintained confidential client records, ensuring compliance with healthcare documentation standards.
- Established efficient systems for data management, appointment tracking, and workflow organization.
- Directed marketing initiatives that enhanced long-term client engagement.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Remote08.2027
Associate Degree -
Pasco-Hernando State College
Spring Hill, FLSpring Hill, FL
Licensed Massage Therapist -
Florida School of Holistic Bodywork
Spring Hill, FLSpring Hill, FL
Skills
- Patient admissions and care coordination
- Healthcare administration
- Human resources support
- Employee and patient relations
- Scheduling and record management
- Insurance verification and documentation
- HIPAA compliance
- Office operations efficiency
- Team collaboration and communication
- Microsoft Office proficiency
- Google Workspace proficiency
- EHR systems usage
- CRM software proficiency
- Data entry and reporting
- Interpersonal skills
- Communication skills
- Multitasking abilities
- Prioritization skills
- Problem-solving skills
- Empathy and confidentiality
Certification
- Massage Therapy License (Florida)
- HIPAA Compliance (in progress or planned)
- Valid Driver’s License
Timeline
Admissions & Administrative Coordinator
Healthcare and Rehabilitation
04.2019 - 02.2020
Patient Care & Scheduling Coordinator
Family Chiropractic & Wellness
03.2018 - 04.2019
Administrative Assistant – Chiropractic Services
Boze Chiropractic
03.2017 - 01.2018
Office & Patient Services Coordinator
Terlep Chiropractic
02.2016 - 03.2017
Healthcare Practice Administrator
The Enlightened Body
01.2007 - 02.2016
Bachelor of Science - Business Management
Southern New Hampshire University
Associate Degree -
Pasco-Hernando State College
Licensed Massage Therapist -
Florida School of Holistic Bodywork
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