Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Developed and implemented business strategies to achieve business goals and stay competitive.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Caregiver, Special Needs
Self
04.2010 - 04.2015
Prepared meals and snacks and fed clients.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced the quality of life for special needs individuals by providing personalized care and attention.
Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Ensured timely administration of medications and treatments as prescribed by medical professionals.
Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
Offered support to assist with supervising special needs individuals in home.
Increased client''s independence with consistent skill-building exercises and positive reinforcement.
Improved clients'' communication skills through tailored speech therapy exercises and activities.
Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
Arranged transportation and accompanied patients to doctors' offices and errands.
Kept clients engaged in social networks and communities for personal health and growth.
Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
Supported clients'' educational goals through active participation in school activities and events.
Kept complete and accurate records, documenting care and patient progress.
Provided personal care to maintain hygiene and prevent health problems.
Worked with individuals with special needs to increase social skills and independence.
Provided emotional support to enhance well-being and coping skills.
Maintained clean and safe environment to prevent accidents and promote health.
Provided assistance to individuals with disabilities by helping with activities of daily living.
Maintained confidentiality and privacy to protect individual's rights and well-being.
Prepared meals and snacks to provide proper nutrition and hydration.
Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Education
Diploma Computerized Business Administration - Business
Video Technical Institute
Irving, TX
1984
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Customer Relationship Management (CRM)
Schedule Preparation
Business Administration
Business Planning
Customer Service
Decision-Making
Timeline
Manager
God Father's Italian Restaurant
04.2016 - 01.2024
Caregiver, Special Needs
Self
04.2010 - 04.2015
Diploma Computerized Business Administration - Business