Tammy Dunlap
Chandler,AZ
Summary
To add value to organization by utilizing my customer service skills and work experience.
Overview
18
18
years of professional experience
Work History
PBX Operator
Chandler Regional Medical Center
Chandler, AZ
09.2007 - 05.2016
- Operator Hospital Switchboard handling all incoming calls.
- Verify callers needs before transferring, ensuring calls are sent to proper destinations.
- Help callers identify what they need, explain which department they will be sent to and confirm all questions and concerns are handled.
- Respond to all codes, including Code Blue, Fire, etc., immediately and follow proper policy and procedure pertaining to each code.
- Maintain absolute confidentiality when answering questions regarding patients, respecting patient's wishes to remain anonymous.
- Manage Up" departments when opportunity exists to create patient confidence in hospital.
- Order all supplies for department Work rotating shifts as needed.
Customer Service Representative
Gateway Community Mental Health
Detroit, MI
10.2001 - 08.2007
- Create accounts and registration for all departments in hospital.
- Create accounts per physician orders.
- Answer switchboard for crisis center, initiating appropriate action with ER.
- Gather personal and billing information from patients.
- Maintain patient demographics for proper and quick payment.
- Register patients in all areas of hospital (Cardiac Rehab, Lab, ER and etc.).
- Assist patients with questions and concerns, ensuring their understanding using teach-back technique.
- Initiated and conducted Customer Service Work groups.
- Maintain Policy and Procedure review and entry.
- Oversee training of all new employees.
Telecommunications Operator
Providence Hospital and Medical Center
Southfield, MI
04.1998 - 07.2009
- Preserved strict confidentiality.
- Paged pertinent staff regarding emergency codes such as medical, fire, weather related, etc.
- Maintained log of all incoming called that required action.
Skills
- Ability to make decisions in high stress situations *Open to changes and adapt easily and quickly
- Active listening skills
- Energetic work attitude
- Telecommunication skills
Timeline
PBX Operator
Chandler Regional Medical Center
09.2007 - 05.2016
Customer Service Representative
Gateway Community Mental Health
10.2001 - 08.2007
Telecommunications Operator
Providence Hospital and Medical Center
04.1998 - 07.2009