Summary
Overview
Work History
Education
Timeline
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Tammy Dunn

Muncie,IN

Summary

Looking for an opportunity to join an organization as a Human Resources Recruiter leveraging my skills in interviewing techniques, employee engagement strategies, and team building initiatives. Diligent and personable experienced customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers positively engaged while resolving their issues in the shortest time possible Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

28
28
years of professional experience

Work History

HR RECRUITMENT ASSISTANT

ADVANCED COMMERCIAL ROOFING ACR1.COM/DBA ACR1.COM
MUNCIE, IN
03.2023 - Current
  • Research industry networking events and opportunities to promote the employer brand
  • Reinforce the company's commitment to providing fair and equitable recruiting and selection practices
  • Post all open positions internally and externally, or as directed by the manager, to all the necessary organizations to maintain compliance
  • Manage all open positions on corporate website
  • Manage the applicant tracking system: review all résumés and properly documenting qualified applicants
  • Develop and maintain recruitment sources, resources, and relationships
  • Participate in job fairs, college recruitment activities and other events and processed to attract candidates
  • Work closely with hiring managers to schedule and conduct initial interviews with qualified candidates, including reference checks
  • Prepare new hire packets and orientation information for new hires
  • Communicate regularly with the HR staff, IT staff, and Learning & Development staff on open positions and statuses thereof
  • Maintain recruitment and employment files and documentation and ensure that programs are administered in compliance with regulatory and policy requirements
  • Full cycle recruiting responsibilities for remote retail sales positions to meet headcount goals in the assigned region, including the sourcing, screening, and interviewing of candidates
  • Coordinating hiring activities
  • Scheduling interviews
  • Screening resumes
  • Maintaining candidate databases
  • Assisting with onboarding processes
  • Handling administrative tasks such as drafting offer letters and preparing job ads
  • Performing background checks and verifying a candidate’s qualifications and experience
  • Identifying candidates, performing reference checks, and issuing employment contracts
  • Reviewing resumes, conducting, and scheduling interviews, hiring, and following up with candidates
  • Compiling and processing employee documentation and records, and keeping the employee database up to date
  • Ensure the recruitment procedure is followed
  • Use traditional and creative sourcing methods to build valuable talent pipelines
  • Manage outside third party vendors as their main point of contact, such that the hiring process is consistently followed and good relationships are maintained
  • Manage the advertising of roles internally and externally; Designing, Implementing and Maintaining Sales and Marketing Billboards and all Advertising Materials
  • Manage the company referral scheme
  • Remain fully aware of emerging trends in the recruitment market and work with management to ensure that the company can be prepared for such changes
  • Actively support and manage the promotion of recruitment campaigns
  • Confirm all interviews and manage logistical requirements for interview set up
  • Review and evaluate the success of recruiting strategies and propose new strategies as needed to contribute to our strategy for future sourcing and hiring the best talent in the market.

CUSTOMER CARE SPECIALIST

NAVIENT
MUNCIE, IN
08.2016 - 03.2023
  • Provided quality customer care service and account resolution to customers, endorsers via incoming or outgoing phone calls
  • Answer inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment options
  • Assisted with the implementation of new computers and software for the processing department bringing efficiency up over 90% for specialists
  • Research all client loan discrepancies, and act accordingly and consistently attaining 95% customer satisfaction.

OUTREACH COUNSELOR

NAVIENT
MUNCIE, IN
08.2016 - 03.2018
  • Identify responsible parties by telephone and inform them of their status of delinquent federal student loan
  • Educate borrowers about their payment obligations, and possible solutions to cure delinquency
  • Identify responsible parties by telephone and inform them of their status of delinquent federal student loan
  • Serve as a liaison between servicers to assist borrowers in delinquency
  • Comply with federal laws, regulations, company policies, and procedures when working with borrowers
  • Document correspondence with borrowers
  • Provide exceptional customer service.

OWNER/DIRECTOR

OUR CHILDREN HOME DAY CARE
HARTFORD CITY, IN
01.1996 - 06.2016
  • Fostered communication between teachers and parents to provide the highest quality early childhood development
  • Obtaining all required licenses, certifications
  • And keeping them current as required
  • Child care provider/business owner with over 20+ years of experience
  • Maintained 100% compliance with state inspections 20+ yrs
  • Made policy decisions in conjunction with daycare board
  • Handled all administrative duties, operational, as well as financial for the facility
  • Maintained all record keeping.

Education

IVY Tech Community College, Adams Central High School

Timeline

HR RECRUITMENT ASSISTANT

ADVANCED COMMERCIAL ROOFING ACR1.COM/DBA ACR1.COM
03.2023 - Current

CUSTOMER CARE SPECIALIST

NAVIENT
08.2016 - 03.2023

OUTREACH COUNSELOR

NAVIENT
08.2016 - 03.2018

OWNER/DIRECTOR

OUR CHILDREN HOME DAY CARE
01.1996 - 06.2016

IVY Tech Community College, Adams Central High School

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