Tammy Dunn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor 2
USBank Home Mortgage
03.2022 - 03.2024
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
Senior Personal Banker
USBank
01.2008 - 03.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
Customer Service Representative
Verizon Wireless
04.2006 - 01.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Support Specialist
America Online
03.2005 - 05.2006
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
General Manager of Food Service
Taco Time
04.2000 - 03.2005
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Education
High School Diploma -
Northridge High School
Layton, UTSkills
- Customer Communication
- Regulatory Compliance
- Time Management
- Appraisal/Title review
- Microsoft Office
- Decision-Making
- Escrow Coordination
- Problem-Solving
- File/Pipeline Management
- Policy Adherence
- Lending Software Systems
- File Management
Accomplishments
- Awarded "Top Performer" Award multiple years
- Facilitated new customer service initiatives that resulted in an improvement in satisfaction ratings.
Certification
- Notary Public, State of Utah - 2016 - 2024
- NMLS License - 2008-2022
- Certified Nursing Assistant - 2002-2005
- ServeSafe Certification - 2000 - 2008
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsCompany CulturePaid time offTimeline
Mortgage Loan Processor 2
USBank Home Mortgage
03.2022 - 03.2024
Senior Personal Banker
USBank
01.2008 - 03.2022
Customer Service Representative
Verizon Wireless
04.2006 - 01.2008
Customer Support Specialist
America Online
03.2005 - 05.2006
General Manager of Food Service
Taco Time
04.2000 - 03.2005
High School Diploma -
Northridge High School
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