Tammy Duran
Colorado Springs,Colorado
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
34
34
years of professional experience
Work History
Supervisor of Patient Access with Cardiac and Endo Vascular Service Line
UCHealth Colorado Springs
02.2021 - Current
- Determines, coordinates and supervises daily staffing assignments and levels
- Provides direction, orientation, training, coaching, and mentoring to staff
- Performs or assists with performance evaluations and disciplinary actions
- Assesses quality of services delivered and facilitates staff development programs
- Ensures staff compliance with departmental and organizational policies, procedures, and protocols
- Performs staff responsibilities as needed to fulfill required service levels
- Leads the handling and resolution of complex issues and complaints.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Collected, arranged, and input information into database system.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Patient Access Specailist Sr
UCHealth
08.2018 - 02.2021
- General clerical duties such as answering phones, Processing mail, Greeting patients, and Registering appointments/procedures into the office system
- Cross trained into check-in position, Entering and verifying insurance, Cross trained in call center, Maintaining doctor protocol’s, Maintaining the appointment requisition folder, Rotational shifts to in and outreach clinics on a regular basis
- Coordinated outreach clinic
- Duties to include Schedule the providers time
- Coordinate with the external hospital for out patient testing
- Performed patient pre-admission, admission, transfer and discharge activities.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Prepared patient identification band and completed admissions papers.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Facilitated communication between patients and various departments and staff.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
Centralized Scheduling Representative
University of Colorado Health
04.2015 - 08.2018
- General clerical duties such as answering phones, Processing mail, Greeting patients, and Registering appointments/procedures into the office system
- Cross trained into check-in position, Entering and verifying insurance, Cross trained in call center, Maintaining doctor protocol’s, Maintaining the appointment requisition folder, Rotational shifts to in and outreach clinics on a regular basis.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Increased customer service success rates by quickly resolving issues.
Scheduling
Heart Center Of Colorado
07.2012 - 04.2015
- Receptionist, Scheduling, Filing and aiding the staff in any capacity requested.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Pharmacy Technician
East Side Express Pharmacy
01.2007 - 01.2008
- Assist in Filling prescriptions, Insurance authorizations, Filing, Operating in store coffee shop/café.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician
Pikes Peak Pharmacy
01.2005 - 01.2007
- Assist in filling prescriptions, Insurance Authorizations, Filling/Ordering for inventory and pharmaceutical materials.
Teachers Aid
Green Shade Schools
01.1990 - 01.1991
- Assist within Supervision of children in Pre-Kindergarten and Kindergarten.
Education
International Beauty Academy
01.1995
Harrison High School
01.1990
Skills
- Experienced with Windows Business, Windows 7, Windows 8, and Excel Systems
- Experienced with communication, ‘People’ skills both with co-workers and Customer and Client relations
- Experienced with Insurance pre-authorizations (Pharmaceutical background)
- Strong work ethic, excels in time management, and follows directives from supervisors
- Easily adapts to new work environments
- Process Analysis
- Data Analysis
- Issue Research
Timeline
Supervisor of Patient Access with Cardiac and Endo Vascular Service Line
UCHealth Colorado Springs
02.2021 - Current
Patient Access Specailist Sr
UCHealth
08.2018 - 02.2021
Centralized Scheduling Representative
University of Colorado Health
04.2015 - 08.2018
Scheduling
Heart Center Of Colorado
07.2012 - 04.2015
Pharmacy Technician
East Side Express Pharmacy
01.2007 - 01.2008
Pharmacy Technician
Pikes Peak Pharmacy
01.2005 - 01.2007
Teachers Aid
Green Shade Schools
01.1990 - 01.1991
International Beauty Academy
Harrison High School
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