Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tammy East

Fayetteville,AR

Summary

I am hard working and detail oriented within my role as Quality Improvement Captain with over 19 years employment at Central EMS and nearly 30 years experience in the industry. I am dependable, reliable and organized in my practices, while being skilled at working under pressure. I am well-versed in adapting to changing situations, while being dedicated and motivated in this opportunity to further emergency services within the state.

Overview

35
35
years of professional experience

Work History

Paramedic

Central EMS
Fayetteville, AR
08.2005 - Current
  • Evaluate patients' medical status and monitor vital signs during transport.
  • Remain level-headed and proactive during emergency situations.
  • Demonstrate dedication to providing quality care through continued training and education.
  • Adhere to protocols and procedures to maintain safety of patients and paramedic crew.
  • Develop strong rapport with other medical professionals to foster quality and efficient patient care.
  • Conduct equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Treat patients suffering from heart attacks, strokes and motor vehicle accident injuries.
  • Assess scene on arrival to identify potential safety issues and hazards affecting first responders.
  • Perform standard testing and administere medication to manage care in field and in transit.
  • Document care provided to patients into reports for submission to hospitals.

Training Officer

Central EMS
Fayetteville, AR
08.2012 - 09.2018
  • Modified teaching strategies to customize lesson plans for different student needs.
  • Organized key training sessions and qualifications for personnel.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Scheduled classes based on availability of staff schedules, equipment or instructors.
  • Trained numerous employees on agency operations, protocols, documentation and safe vehicle operation to support field operations.
  • Maintained strong knowledge of prehospital healthcare and standards by participating in workshops, conferences and online education classes.
  • Determined training needs and developed related classes.
  • Mentored specific employees on areas in need of improvement.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated in research and revisions of protocols to provide a dynamic document that provides research based standard of care.

Paramedic

EMSA
Tulsa, OK
06.1997 - 08.2005
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Remained level-headed and proactive during emergency situations.
  • Coordinated comprehensive care and life-saving techniques on patients in life threatening situations including, but not limited to, cardiac arrest.
  • Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Responded quickly to medical emergencies to promote best possible health outcomes.
  • Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
  • Obtained details regarding patient by questioning family members and bystanders.
  • Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Documented care provided to patients into reports for submission to receiving facility.

Travel Coordinator

Teen Mania Ministries
Tulsa, OK
08.1990 - 05.1994
  • Coordinated domestic and international travel with specific travel dates for thousands of teenage travelers for summer and Christmas ministry trips.
  • Managed travel arrangements for each individual traveler from home town to training destination then on to assigned international destination.
  • Coordinated trains and flights based on cost and time of travel to enhance client experience and ministry needs.
  • Researched hotels and airfare options to best meet ministry needs and client/ parent expectations.
  • Anticipated potential schedule conflicts and made alternate arrangements and reservations.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Managed hundreds of thousands of dollars in reservations to coordinate successful travel experience.

Quality Improvement Captain

Central EMS
Fayetteville, AR
09.2018 - present
  • Evaluate healthcare operations in comparison to guidelines.
  • Keep records of quality reports and statistical reviews.
  • Keep up to date on clinical skills by providing direct patient care.
  • Analyze performance and provide feedback to operations management or staff.
  • Check skill, compliance and competency of healthcare staff, tracking performance indicators and suggesting improvements.
  • Supervise and guide healthcare providers and other staff.
  • Leverage quality metrics data to assess positive and negative aspects of current operations.
  • Maintaine updated knowledge through continuing education and advanced training.
  • Serve as liaison to local hospitals to our agency for the purpose of improving the partnership for quality patient care.
  • Serve on multiple state EMS committees: including Stroke, STEMI, RSI, data improvement and Sentinel Event to further improve our patient care practices.
  • Maintain good working relationships with Arkansas Section of EMS and Arkansas Department of Health to promote success of Central EMS.
  • Interacte with general public, hospital leadership and agency personnel to resolve complaints with recommend corrective actions as needed to maintain working relationships.

Education

Bachelor of Science - Emergency Medical Services Administration

Columbia Southern University
Orange Beach, AL
12-2025

Paramedic - Paramedic

Rogers State College
Claremore, OK
05.1996

Paramedic - Paramedic

Indian Capital VoTech
Muskogee, OK
05.1994

Skills

  • Attention to Detail
  • Assignment Delegation
  • Orientation and Onboarding
  • Problem Solving
  • Quality Assurance
  • Strategic Planning
  • Documentation and Recordkeeping
  • Relationship Building
  • Microsoft Office
  • Decision Making
  • Needs Assessment
  • Employee Relations
  • Critical Thinking
  • Attentive and Observant
  • Process Development

Affiliations

  • Sentinel Event Committee Prehospital Representative for Department of Health and Section of EMS
  • Previous Data Committee Secretary for the Section of EMS
  • EMS representative for the Northwest Regional Stroke Committee
  • EMS representative to NEMSIS ePCR Users Group
  • Northwest Infant and Child Death Review Team member
  • Arkansas Acute Stroke Care Task Force member

Timeline

Quality Improvement Captain

Central EMS
09.2018 - present

Training Officer

Central EMS
08.2012 - 09.2018

Paramedic

Central EMS
08.2005 - Current

Paramedic

EMSA
06.1997 - 08.2005

Travel Coordinator

Teen Mania Ministries
08.1990 - 05.1994

Bachelor of Science - Emergency Medical Services Administration

Columbia Southern University

Paramedic - Paramedic

Rogers State College

Paramedic - Paramedic

Indian Capital VoTech

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