Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Ebding

Houston,TX

Summary

Motivated Waitress/Team member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Motivated Resstraunt Waitress/Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress/Server

Willies Ice House
01.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Waitress/Restaurant Server

Chedders Scratch Kitchen
02.2019 - 01.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Langham Creek Highschool
Cypress, TX
05-1990

Skills

  • Customer service
  • Strong multitasking
  • Time management
  • Safe food handling
  • Accurate money handling
  • Daily specials memorization
  • Active listening
  • Inventory management
  • Point of sale operation
  • Order taking
  • Greeting guests
  • Cleanliness
  • Menu presentation
  • Upselling techniques
  • Order management
  • Team collaboration
  • Upselling
  • Relationship management
  • Compliance standards
  • Table setting knowledge
  • Food running
  • Food inspection
  • Food and beverage pairings
  • Complex Problem-solving
  • Decision-making
  • Guest relations
  • Physical stamina
  • Food service etiquette
  • Point of sale systems
  • Table turnover
  • Plate carrying techniques
  • Liquor, wine, and food service
  • Hospitality and accommodation

Certification

  • Food Handler License
  • TABC Certification
  • Ordain Minister


Timeline

Waitress/Server

Willies Ice House
01.2023 - Current

Waitress/Restaurant Server

Chedders Scratch Kitchen
02.2019 - 01.2023

High School Diploma -

Langham Creek Highschool

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