Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Ebenhack

Recovery Specialist
Norco,USA

Summary

Highly motivated business professional with a proven track record in claims recovery and office management. Experienced in medical account audits, back-office operations, and improving organizational efficiency. Skilled in professional communication, problem-solving, and adept at adapting to new challenges. Proficient in a range of software tools, including MS Office and custom systems, and committed to delivering results with diplomacy and professionalism.

Overview

13
13
years of professional experience

Work History

Recovery Manager

ClaimInformatics
02.2019 - 05.2025
  • Managed overpaid insurance claims recovery in line with client/carrier contracts.
  • Collected overpaid insurance claims while meeting defined collection goals.
  • Audited records for missed payments and ensured proper adjustments were applied.
  • Supported the Audit Team with CPT, ICD-9, and ICD-10 coding for appropriate reimbursements.
  • Prepared and mailed overpayment correspondence to providers.
  • Updated provider demographics and maintained comprehensive system documentation.

Operations Manager

Blodgett’s Enterprise
12.2014 - 01.2019
  • Oversaw multi-county operations, including estimating and scheduling for contractors.
  • Managed payroll, accounts payable/receivable, and company accounting.
  • Directed multi-media marketing strategies to drive business growth.
  • Acted as liaison between contractors and clients to ensure seamless operations.

Resolution Specialist

Claim Return
02.2012 - 11.2014
  • Collected overpaid insurance claims while meeting defined collection goals.
  • Conducted audits and implemented corrective measures for payment discrepancies.
  • Documented actions, maintained records, and ensured compliance with company protocols.
  • Analyzed trends in claims recovery to improve organizational processes.

Education

No Degree - Medical Terminology And Radiology Certificate

Nova Institute
Upland, CA
05-2016

Skills

  • Claims Recovery & Collections
  • General Office Administration
  • Multi-level Scheduling
  • Customer Service Excellence
  • MS Office (Word, Excel)
  • Accounting & Bookkeeping
  • Front-Office Operations

Timeline

Recovery Manager

ClaimInformatics
02.2019 - 05.2025

Operations Manager

Blodgett’s Enterprise
12.2014 - 01.2019

Resolution Specialist

Claim Return
02.2012 - 11.2014

No Degree - Medical Terminology And Radiology Certificate

Nova Institute

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