TAMMY ELWOOD
Scheduling Coordinator / Service Supervisor
Wilmington,DE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Service Supervisor
Bath, Kitchen And Tile
Wilmington, Delaware
05.2018 - 11.2021
- Managed remodeling & new construction installation schedules, as well as service & warranty, delivery, countertop template, and countertop installation schedules for all projects for one company location.
- Managed scheduling of trade partners to complete installations of new construction homes, commercial projects, and remodeling projects.
- Tracked parts ordered for repairs, back ordered products, and missing parts to complete punch out schedules and all warranty service repairs.
- Assisted Field Superintendents with project concerns and questions to complete installations.
- Supervised and scheduled service teams for two company locations to ensure completion of punch out and warranty service repairs.
- Processed daily job packets and work orders for service teams, and completed daily delivery tickets & material requests for warehouse for parts.
- Reviewed and analyzed work orders received from service teams, and request any parts orders needed to complete service.
- Coordinated with each internal department to ensure that all projects ran smoothly and were completed to both company and customer's satisfaction.
- Handled customer complaints and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Tax Analyst
E.I. DuPont De Nemours
Wilmington, Delaware
04.2009 - 05.2016
- Prepared and filed sales & use tax returns, tax payments, annual reports, and business licenses for multiple state and local taxing authorities.
- Managed filing schedule for all DuPont and subsidiary annual report & business license filings for all 50 states.
- Monitored Secretary of State databases for all 50 states to ensure DuPont and all subsidiaries were in good standing and promptly resolved any discrepancies that arose to ensure good standing status was restored as quickly as possible.
- Communicated with taxing jurisdictions to clarify tax notices, request refunds, and to resolve other inquiries.
- Monitored & analyzed all plant site taxed purchases in order to optimize tax savings opportunities.
- Conducted targeted tax research to assist with facilitating site project planning and compliance efforts.
- Researched and provided detailed information on tax filings to complete both internal and external audits of tax accounts.
- Coordinated all month end accounting closing activities for several large tax accounts.
- Reconciled multiple large tax accounts on a monthly, quarterly, and annual basis in accordance with GAAP & corporate standards.
Tax Assistant
E.I. DuPont De Nemours
Wilmington, Delaware
05.2007 - 04.2009
- Updating and maintaining Tax Compliance team Outlook calendars.
- Scheduling meetings.
- Coordinating & planning special events and luncheons.
- Processing and tracking all monthly tax payments.
- Completion of expense reports using Concur.
- Maintaining office supplies and equipment.
- Assisting Tax Managers and Tax Compliance team with any special projects.
- Prepared written responses or tax return amendments to resolve state and local taxing authority notices and refunds.
- Prepared and filed Sales & Use Tax Returns, Annual Reports, and Business Licenses for multiple state and local taxing authorities.
- Promoted to Tax Analyst from this position.
Tax Assistant
Relevante
Wilmington, Delaware
10.2006 - 05.2007
- Updating and maintaining Tax Compliance team Outlook calendars.
- Scheduling meetings.
- Coordinating special events and luncheons.
- Processing and tracking all monthly tax payments.
- Completion of expense reports using Concur.
- Maintaining office supplies and equipment.
- Assisting Tax Managers and Tax Compliance team with any special projects.
- Established permanent Tax Assistant position with DuPont.
Education
GED -
06.1999 - 06.1999
Skills
Complaint resolution
Service standard compliance
Creative problem solving
Recordkeeping strengths
Professional telephone demeanor
Employee scheduling
Coordinating projects
Organization and Time Management
Timeline
Service Supervisor - Bath, Kitchen And Tile
05.2018 - 11.2021
Tax Analyst - E.I. DuPont De Nemours
04.2009 - 05.2016
Tax Assistant - E.I. DuPont De Nemours
05.2007 - 04.2009
Tax Assistant - Relevante
10.2006 - 05.2007
James H. Groves - GED,
06.1999 - 06.1999