Tammy Ender
Clarksville,TN
Summary
Customer Service Professional with over 25 years of experience in conflict resolution and client engagement. Exceeded satisfaction goals and enhanced retention rates through effective communication and personalized service. Committed to maintaining professionalism and fostering strong interpersonal relationships.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Bus Driver
Clarksville Montgomery County School System
Clarksville, Tennessee
11.2023 - Current
- Operated school buses safely along designated routes for student transportation.
- Ensured compliance with traffic laws and safety regulations during all driving activities.
- Conducted pre-trip and post-trip vehicle inspections, ensuring compliance with safety standards and readiness for safe student transport.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Communicated effectively with school staff regarding student behavior and transportation needs.
- Maintained accurate records of daily routes, incidents, and student counts, facilitating effective reporting and communication with school administration.
- Collaborated with parents to address concerns regarding student transportation services.
Full time Member Services
Clarksville YMCA
Clarksville, TN
11.2020 - 10.2023
- Sign up new memberships
- Follow-up on AOA 3rd party retention calls
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversation.
- Assisted customers with requests and inquiries, providing timely responses to enhance their experience.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Inform new members and existing members of new promotions and events
- Lead cause driven tours
- Monitored tours, memberships, and surveys to ensure accurate data management.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Mens Grill Bartender
Clarksville Country Club
Clarksville, TN
01.2010 - 07.2013
- Crafted cocktails and beverages according to club standards and guest preferences.
- Engaged with members, providing personalized service to enhance their experience.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained cleanliness of bar area, ensuring a welcoming environment for patrons.
- Organized special events, developing themed drink menus that increased member engagement.
- Resolved customer complaints, ensuring customer satisfaction and fostering a positive atmosphere.
- Managed cash register, processing payments accurately and efficiently for guests.
- Assisted in inventory management, tracking supplies and reordering.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new staff on bartending techniques and customer service, enhancing overall service quality.
- Follow alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Developed good working relationships with fellow employees through effective communication.
- Organized bottles and glasses for optimal presentation; and glasses behind bar to make attractive displays.
- Effectively multitasked within a fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Deputy Sheriff
Montgomery County Sheriff's Department
Clarksville, TN
07.2002 - 11.2007
- Enforced laws and regulations in Montgomery County communities and neighborhoods.
- Managed patrol duties to ensure public safety and community security.
- Engaged community members at public events to build trust and gather valuable information on concerns.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Adhered to departmental policies and procedures while performing job duties.
- Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Collected and preserved evidence associated with crimes, supporting investigations
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Provided courtroom security for judicial proceedings.
- Built relationships with community members through active participation in events and activities.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
Education
High School Diploma -
NorthWest High School
Clarksville, TN05-2000
Skills
- Safety compliance
- Customer service
- Effective communication
- Conflict resolution
- Customer retention
- Customer experience enhancement
- Client engagement
- Customer relationship management
- Sales techniques
- Prospecting and telemarketing
- Interpersonal communication skills
Certification
- Regional Emerging Multicultural Leadership Experience (EMLE2022)
- Women's Leadership Resource Network (WLRN)
- Emerging Leadership Resource Network (ELRN)
- Trailblazer Program
Timeline
Bus Driver
Clarksville Montgomery County School System
11.2023 - Current
Full time Member Services
Clarksville YMCA
11.2020 - 10.2023
Mens Grill Bartender
Clarksville Country Club
01.2010 - 07.2013
Deputy Sheriff
Montgomery County Sheriff's Department
07.2002 - 11.2007
High School Diploma -
NorthWest High School