TAMMY EVANS
Plymouth,PA
Summary
A responsible, hard working very motivated individual with 10 + years experience in Customer Service with high call volumes; also dependable, punctual and easy to adjust to new environments.
Overview
19
19
years of professional experience
Work History
IDR Dispute Specialist
FHAS
Wilkes-Barre, Pennsylvania
07.2025 - Current
- Investigated and resolved FHA case issues through diligent follow-up and thorough document review.
- Verified FHA records for accuracy, completeness, and compliance with policies to ensure regulatory adherence.
- Managed FHA specialist caseloads and addressed daily service requests to enhance client satisfaction.
- Coordinated with other departments to ensure efficient workflow processes.
- Prepared FHA application forms and supporting documents.
WAREHOUSE RECEIVER
ID Logistics
Taylor, PA
03.2024 - Current
- Checked shipments for proper labeling and palletizing to minimize product damage risk. Verifies accuracy of orders and proactively corrects discrepancies. Unpacked and inspected incoming shipments, resolving discrepancies with suppliers. Conducted thorough inspections of received products for quality assurance, reporting issues to supervisor for prompt resolution.
- Received inbound shipments at ID Logistics' warehouse to facilitate inventory management.
- Unloaded trailers and organized freight into pallets using dock equipment for efficient space utilization.
- Inspected merchandise for damage and receiving accuracy.
WAREHOUSE TEAM LEAD
Lasko Metal Products
Fortworth, TX
10.2021 - 02.2024
- Trained employees on equipment operation and safety protocols, enhancing overall safety compliance. Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow. Oversaw day-to-day warehouse operations, ensuring efficient workflow and timely order fulfillment. Inspected pallets for quality and wrapped them for shipment. Printed shipping labels for outgoing products to ensure accurate delivery. Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly. Collaborated in daily meetings with upper management and staff to address operational challenges and provide actionable feedback.
- Directed warehouse team through receiving, staging, and shipping for Lasko Metal Products.
- Coordinated inventory counts using warehouse system and barcode scanners.
- Monitored order picking accuracy for fan and metal product shipments.
CUSTOMER SERVICE REPRESENTATIVE
Navient
Hanover Twp, PA
06.2012 - 09.2015
- Handled incoming customer calls regarding student loans, providing timely assistance and information. Processed payments and resolved customer account issues, ensuring customer satisfaction and account accuracy.
- Assisted student loan borrowers with repayment options and account questions.
- Reviewed delinquent accounts and explained available servicing solutions.
- Processed deferment, forbearance, and repayment plan requests.
CUSTOMER AND DISPATCHING SERVICES
Kraft foods
Hanover Twp, PA
09.2007 - 03.2009
- Checked order status, pricing, and product availability. Answered incoming calls from customers, drivers, sales representatives, branch person and district managers. Managed high volume of incoming calls, maintaining composure under pressure to ensure smooth operations. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information. Utilized advanced communication skills to provide clear instructions to drivers, minimizing delays and errors. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Cultivated professional relationships with shippers, receivers, and drivers to enhance trust and reliability. Monitored delivery progress to identify potential delays and provide timely updates to customers.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High school graduate or equivalency certificate (GED) -
Central High School
Skills
- FHA compliance
- FHA compliance review
- FHA issue resolution
- Regulatory compliance
- Case review
- Record verification
- Record management
- Attention to detail
- Problem solving
- Team collaboration
- Troubleshooting techniques
- Customer Services
Timeline
IDR Dispute Specialist
FHAS
07.2025 - Current
WAREHOUSE RECEIVER
ID Logistics
03.2024 - Current
WAREHOUSE TEAM LEAD
Lasko Metal Products
10.2021 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
Navient
06.2012 - 09.2015
CUSTOMER AND DISPATCHING SERVICES
Kraft foods
09.2007 - 03.2009
High school graduate or equivalency certificate (GED) -
Central High School