Summary
Overview
Work History
Education
Skills
Key Qualifications
Certification
Personal Information
Timeline
Generic

Tammy Evans

Summary

Customer-focused professional with 18 years of experience in call center operations, specializing in high-volume communication and issue resolution. Proven track record of managing 70-90 calls daily while maintaining compliance with HIPAA regulations. Demonstrated ability to enhance customer satisfaction and retention through effective problem-solving and collaboration with team members.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Property Desk Adjuster Hurrican Helene and Beryl

Alacrity
01.2024 - 02.2025
  • Handled claims for various types including daily, wind/hail, water, property, and large loss.
  • Collaborated with carriers MSI and QBE to streamline claims processing.
  • Reviewed claim documents for accuracy and compliance with carrier guidelines.
  • Executed claim escalation procedures effectively when needed.
  • Determined coverage eligibility based on policy terms and issued settlement payouts.
  • Maintained efficient cycle times while ensuring high-quality claims handling.
  • Proficiently utilized industry software such as Evole/FileTrac, Xactanalysis, and CCC.
  • Documented claim files and submitted comprehensive reports for closure.
  • Conducted detailed investigations by scoping damages, calculating Actual Cash Value (ACV), and Depreciated Value (DV), and issuing accurate claim payments.

Asset Protection Officer

Wal-Mart
11.2018 - 07.2023
  • Conducted detailed investigations of violations, theft, and inventory discrepancies.
  • Interviewed associates to identify and address suspicious activities.
  • Developed training initiatives that effectively minimized fraud, accidents, and theft.
  • Reduced shrink damages and variances through vigilant observation and targeted training.

Tele-reporter / Compliance

Wal-Mart CMI Claims Management Worker’s Comp Division
10.1999 - 11.2018
  • Managed 70 to 90 daily phone calls from customers and physicians, routing inquiries efficiently.
  • Ensured compliance with HIPAA regulations while addressing questions regarding claims.
  • Accurately entered data from customer reports into relevant forms.
  • Organized workflows for incoming data directed to claim adjusters.
  • Processed over 60 casualty claims daily for timely investigations.
  • Audited worker's compensation documentation to guarantee accuracy and compliance standards.

Education

Cosmetology -

Jones Beauty College
Dallas, TX
01.2001

Skills

  • Claim zone management
  • Cash handling
  • Switchboard operation
  • Internet proficiency
  • Email communication
  • Customer service excellence
  • Problem solving
  • Attention to detail
  • Confidential information handling
  • Communication and call handling
  • Workflow tools: CCC and Outlook
  • Estimating software: Xactimate and Xact-Analysis
  • Claims management systems: Guidewire, CoreLogic, Symbility, Claim Tracker, and Snap Sheet

Key Qualifications

Over 16 years of experience in project coordination, operating a successful business as owner/operator, skilled at balancing the needs of clients in both personal and professional capacities. Functional knowledge of assisting with resources, training, and policies.

Certification

  • All Lines Adjusters License
  • State Farm Outside Auto
  • FEMA NFIP Certified
  • State Farm Fire And Property
  • Life License
  • Notary
  • Cosmetologist License

Adjusters Licensed in the following states.

Texas

Louisiana

Georgia

Florida

Life License in the following states.

Texas

Louisiana

Georgia

Personal Information

Timeline

Property Desk Adjuster Hurrican Helene and Beryl

Alacrity
01.2024 - 02.2025

Asset Protection Officer

Wal-Mart
11.2018 - 07.2023

Tele-reporter / Compliance

Wal-Mart CMI Claims Management Worker’s Comp Division
10.1999 - 11.2018

Cosmetology -

Jones Beauty College

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