Tammy Falter
Harrisonburg,VA
Summary
Proven track record in enhancing customer satisfaction and sales, notably at Remodel USA, through expert relationship building and consultative sales strategies. Skilled in skincare product knowledge and customer service, I consistently achieve targeted goals by applying superior attention to detail and creative thinking, fostering both client loyalty and business growth. Licensed Esthetician and Skin Care Consultant with more than [Number] hours of professional training. Organized Esthetician proficient in computer spa programs, product sales, and customer appointment set-up.
Overview
28
28
years of professional experience
Work History
Esthetician
Sunnyside Retirement Community
02.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Waitress Trainer
The Joshua Wilton House
12.2022 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Salesperson
Remodel USA
03.2021 - 03.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Ownership Restaurant
Self-employeed
01.1997 - 09.2017
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
- Developed strategic marketing initiatives for increased brand visibility, attracting new clientele and retaining loyal customers.
Education
The Esthetic Institute
Vienna, VA01.2017
Nova Community College
Alexandria, VA04.1994
Vocational & Technical Center
Christiansburg, VA01.1985
Skills
- High-frequency machine use
- Skincare product knowledge
- Extractions and pore cleansing
- Customized skincare plans
- Sanitation maintenance
- Social Media Marketing
- Spa retail sales
- Scheduling
- [State] licensed esthetician
- Infection Control
- Esthetics
- Superior attention to detail
- Relationship building and management
- Excellent team player
- Retail Sales
- Client consultation abilities
- Anti-aging treatments
- Skin rejuvenation
- Sales background
- Customer Consultation
- Client Intakes
- Consultations
- Guest services expertise
- Product Promotions
- Consultative sales strategies
- Cosmetology
- Customer Service
- Facial Massage
- Hair Removal
- Multitasking and Organization
- Skincare Product Sales
- Sterilization
- Dependable and Responsible
- Relationship Building
- Equipment Sterilization
- Client Consultations
- Creative Thinking
- Customer Education
- Decision-Making
- Team Collaboration
Timeline
Esthetician
Sunnyside Retirement Community
02.2023 - Current
Waitress Trainer
The Joshua Wilton House
12.2022 - Current
Salesperson
Remodel USA
03.2021 - 03.2022
Ownership Restaurant
Self-employeed
01.1997 - 09.2017
The Esthetic Institute
Nova Community College
Vocational & Technical Center
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