Tammy Farfan
Ankeny,IA
Summary
Technical professional with extensive experience in creating and implementing intricate IT systems. Known for strong collaboration skills and consistently achieving results in dynamic environments. Possesses keen ability to adapt to evolving technology landscapes and deliver robust solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Founder
Semplicit, LLC
05.2024 - Current
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Brand Technical Specialist
IBM
08.2022 - 04.2024
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Assessed business requirements to create focused solutions.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
Technical Architect
SIA Solutions
06.2021 - 08.2022
- Collaborated with clients to determine project specifications and scope.
- Developed network and system architecture according to business needs.
- Established robust backup strategies that minimized data loss risks during system outages or failures.
- Provided technical leadership to team members during system design.
- Championed automation initiatives to streamline testing processes, reducing manual efforts and increasing overall efficiency.
- Resolved complex technical issues by troubleshooting systems, analyzing root causes, and implementing effective fixes.
- Mentored junior team members on best practices and technical skills, fostering a culture of continuous learning and improvement.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Set up secure databases and networks.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
Technical Architect
Perficient, Inc.
11.2018 - 02.2021
- Collaborated with clients to determine project specifications and scope.
- Developed network and system architecture according to business needs.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Created comprehensive documentation for system designs, ensuring clarity of purpose and facilitating seamless maintenance activities.
- Provided technical leadership to team members during system design.
- Collaborated with cross-functional teams to design and implement effective software solutions, resulting in increased customer satisfaction.
- Championed automation initiatives to streamline testing processes, reducing manual efforts and increasing overall efficiency.
- Resolved complex technical issues by troubleshooting systems, analyzing root causes, and implementing effective fixes.
- Enhanced system performance by optimizing code and implementing efficient algorithms.
- Contributed innovative ideas during brainstorming sessions that led to the successful execution of key initiatives.
- Delivered high-quality solutions within tight deadlines while adhering to budget constraints.
Lead Technical Administrator
Farm Bureau Financial Services
05.2017 - 11.2018
- Facilitated smooth migrations from legacy systems to updated platforms, minimizing downtime during transitions.
- Supported the integration of new technologies into existing infrastructure, facilitating seamless transitions and minimal disruptions to workflow.
- Enhanced system performance by conducting regular server maintenance and updates.
- Provided high-quality technical support, resolving user issues in a timely manner.
- Managed incident response processes effectively by prioritizing resolution activities based on business impact and severity levels.
- Trained staff members on software usage, troubleshooting techniques, and best practices for maintaining a secure computing environment.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Attended meetings to deliver status reports to key stakeholders.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
Senior Technical Consultant
Self Employed
02.2014 - 05.2017
- Enhanced software performance by identifying and resolving technical issues for numerous clients.
- Provided expert guidance on technology integration, leading to increased productivity for clients'' businesses.
- Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
- Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
- Assessed business requirements to create focused solutions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
Senior ECM Consultant
Tammy Farfan, Inc.
02.2009 - 03.2015
- Enhanced software performance by identifying and resolving technical issues for numerous clients.
- Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
- Provided expert guidance on technology integration, leading to increased productivity for clients'' businesses.
- Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
- Assessed business requirements to create focused solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Education
High School Diploma -
Los Angeles Department of Education
Bellflower, CA04-1987
Skills
- IT infrastructure management
- Expert problem solving
- Network security protocols
- Agile methodologies mastery
- Business process improvement
- Business solutions
- Issue resolution
- Technical architecture design
Technologies
Unix, Solaris, Linux, Windows, AIX, Oracle, DB2, SQL, WebSphere, WebLogic, jBoss, FileNet P8 releases 3.5 through 5.6 (Inclusive of Legacy Content and Process Engines), IBM Content Collector, Enterprise Records, ICM CMIS, ICN, Content Collector for SAP, ICC, ECM System Monitor, eforms, Workplace, WorklpaceXT (inclusive of eForms), Kofax, Datacap, Datacap Navigator, CFS, IBM Forms Cloud Pak for Business Automation, Process + Task Mining, RPA, IBM Tivoli Directory Server, Documentum, SharePoint, IBM FileNet Image Services/IDM, IBM Case Manager, Datacap 8.x – 9.1.x, Microsoft LDAP
Certification
- IBM Certified Deployment Professional - FileNet P8 V5.5.3
- IBM Certified Solution Architect - Cloud Pak for Business Automation
- IBM Datacap on Cloud – Administrator
- IBM Datacap on Cloud - Application Builder
- IBM Datacap on Cloud - Security
- IBM Datacap - Application Builder
- IBM Datacap – Administrator
- Image Services Technical Master
Technicalsummary
IBM Certified Professional with over 25 years of FileNet, Datacap, and IBM product lines demonstrating expertise in both public and private sector organizations.
Timeline
Owner/Founder
Semplicit, LLC
05.2024 - Current
Brand Technical Specialist
IBM
08.2022 - 04.2024
Technical Architect
SIA Solutions
06.2021 - 08.2022
Technical Architect
Perficient, Inc.
11.2018 - 02.2021
Lead Technical Administrator
Farm Bureau Financial Services
05.2017 - 11.2018
Senior Technical Consultant
Self Employed
02.2014 - 05.2017
Senior ECM Consultant
Tammy Farfan, Inc.
02.2009 - 03.2015
- IBM Certified Deployment Professional - FileNet P8 V5.5.3
- IBM Certified Solution Architect - Cloud Pak for Business Automation
- IBM Datacap on Cloud – Administrator
- IBM Datacap on Cloud - Application Builder
- IBM Datacap on Cloud - Security
- IBM Datacap - Application Builder
- IBM Datacap – Administrator
- Image Services Technical Master
High School Diploma -
Los Angeles Department of Education
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