Tammy Farmer

• Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
• Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
• Checked rental eligibility by following company's verification process.
• Assisted property manager in leasing and marketing activities.
• Handled security deposit refunds.
• Conducted apartment tours for potential tenants and answered questions about property.
• Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
• Organized periodic tenant appreciation activities such as barbeques or holiday parties.
• Collected monthly assessments, rental fees, deposits and payments.
• Prepared monthly financial reports for review by the property manager.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Ensured compliance with all applicable laws related to fair housing practices.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Interacted with potential renters during showings providing information about the property features.
• Conducted tours of vacancies with prospective tenants.
• Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
• Explained policies and procedures to tenants and enforced rules.
• Checked common areas regularly to keep neat, clean and free of debris.

• Contacted and followed up with tenants on renewal notices.
• Responded to tenant requests for maintenance services in a timely manner.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
• Maintained accurate records of correspondence with and from tenants.
• Marketed property to prospective tenants by giving tours and pointing out key features.
• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Encouraged prospective tenants to fill out applications after property tours.
• Ensured that all paperwork was completed accurately in accordance with company policy.
• Coordinated activities between management staff, vendors, contractors and government agencies as needed.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Processed transfer requests from existing tenants who wished to move within the same building or complex.
• Conducted informative and personalized tours, resulting in new leases.
• Conducted background checks on applicants.
• Maintained accurate records of prospective renters, applications and leases.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

I was a quality control technician with Apartment Aide. Which is a cleaning service for the Charleston Area. I was responsible for walking the apartments after they were cleaned and making sure they were move in ready. I also dealt with Maintenace on a daily basis with the make ready process on the apartments.

• Assessed customer hair texture, treatment history, and desired outcome to determine services required.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• I have been a Hairstylist for over 30 years. I grew up in this business as my mother and grandmother were stylist. I absolutely love it, but I wanted to try something new. I absolutely love the Multifamily world and would love to grow in this business.