Tammy Felix
Saugus,Massachusetts
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Coordinator
Boston Children's Hospital (Trust)
07.2021 - Current
- Managing, exporting and performing all employee time-cards, and compiling work order information.
- Assist the Executive staff as needed, particularly with confidential information and clerical support.
- Responsible for the management of all invoice processing and payments.
- Planning and facilitating meetings or conferences; coordinates logistics, scheduling and participant communications.
- Oversees and facilitates the production of training materials, newsletters and other appropriate products generated by the project.
- Resolve discrepancies between invoice data and AP system edits and/or business rules independently or in close cooperation with Supply Chain Management personnel.
- Managing evaluative processes of the trainees, faculty and rotation.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Monitors and reconciles budget reports and department expenses, researching and resolving errors or discrepancies.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Assists with on-boarding of new staff, scheduling of interviews, and working with BCH departments to maintain staff access to needed IT platforms.
- Preparing plans for the purchase of equipment, services, and supplies.
- Managing inventories and maintaining accurate purchase and pricing records.
- Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc
- Preparing budgets, cost analyses, and reports.
- Providing analysis and expert advice on how diverse mainstream people practices are.
- Diversity assessments of wider organizational practices and processes.
- Creating diversity networks to ensure all groups have a voice in the organization.
- Creating positive action interventions to support under‐represented groups.
- Designing company policies that reinforce diversity in the workplace, address all kinds of harassment and protect minority groups.
- Training hiring managers and HR staff on how to select, manage, evaluate and retain diverse employees.
Administrative Associate III
Boston Children’s Hospital (Child Protection)
01.2020 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Monitoring and maintains department recordkeeping systems, including highly sensitive and/or critical administrative and financial data.
- Prepares, verifies and monitors departmental payroll and maintains records.
- Monitors review dates, terminations and other personnel actions and initiates forms and documents.
- Planning, preparing and organizing admin requirements for seminars, conferences and other programs or events.
- Obtains and organizes planning information, prepares or orders publicity materials and advertisements, reserves event location and supplies, equipment and services.
- Served as a liaison to support service departments to request and coordinate services.
Patient Representative/Graduate Resident Coordinator
Boston Children's Hospital (Neurology)
04.2018 - 01.2020
- Providing positive and effective customer service that supports all patients and families.
- Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
- Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services.
- Interview patients over the telephone to obtain a complete and accurate medical history, including surgical history and medications through EPIC database.
- Provided support to physicians using their PowerNotes via PowerChart and EPIC.
- Scanning and uploading patient information into database such as MRI discs and lab work.
Assistant Preschool Teacher
The Goddard School For Early Childhood Development
10.2016 - 04.2018
- Taught children with creative approaches, methods, and techniques.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Created developmentally appropriate, multi-sensory experiences for preschool students that enabled all children to be actively engaged in their own learning.
- Developed and implemented an experienced-based empathy curriculum that cultivated empathy and emotional literacy in students.
- Designed formative assessments used to plan for each child's developmental and instructional needs.
- Enhanced parent-teacher communication through the development of a classroom blog to foster a strong home-school, school-home connection.
After School Teacher/Substitute Teacher, K-Eighth Grade
Atrium School
02.2014 - 08.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Prepared after school enrichment activities for children.
- Assisted children in reading, writing and math.
- Maintained the standards and procedures set forth by Atrium School.
- Developed human relations skills through interactions with parents and co-workers.
- Enhanced skill for working with people from all walks of life.
- Ensured the safety and well-being of the children.
- Contributed to the overall effectiveness of the after school program.
- Prepared and executed snack for the children.
Administrative Temp
Regus Business Center
09.2014 - 02.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitor and ensure that the reception area is kept tidy.
- Maintained a record of clients and visitors signing in and out of the building.
- Process invoices and drew up paperwork to ensure costs are allocated to the relevant departments.
- Collate and update client lists, virtual offices and contact details regularly.
- Provided office supplies (Stationery and kitchen supplies) for clients.
- Identified new suppliers and vendors and negotiated best prices.
Education
Healthcare Administration -
Southern New Hampshire University
Hooksett, NH05.2021
Skills
- Staff Supervision
- Contract Management
- Business Administration
- Consulting
- Recordkeeping
- Database Management
- Information Collection
- Data Entry
- Administrative Leadership
- Project Management
- Document Management
- Financial Management
- Resource Allocation
- Team Oversight
- Staff Management
- Point of Contact
- Work Planning and Prioritization
- Professional Networking
- Medical Billing
- Writing Requirements
- Regulatory Compliance
- Data Retrieval Systems
- Patient Registration
- Project Support
- Schedule Coordination
- Contract Negotiation
- Patient Scheduling
- Negotiation
- Event Planning
- Schedule Management
- Budget Planning
- Accounts Reconciliation
- Business Development
- Administrative Oversight
- Verbal and Written Communication
- Discretion and Confidentiality
- Medical Terminology
- Event Coordination
- CRM Software
- Business Planning
- Process Improvement
- Project Assistance
- Customer Service
- Presenting Ideas and Plans
Timeline
Coordinator
Boston Children's Hospital (Trust)
07.2021 - Current
Administrative Associate III
Boston Children’s Hospital (Child Protection)
01.2020 - 07.2021
Patient Representative/Graduate Resident Coordinator
Boston Children's Hospital (Neurology)
04.2018 - 01.2020
Assistant Preschool Teacher
The Goddard School For Early Childhood Development
10.2016 - 04.2018
Administrative Temp
Regus Business Center
09.2014 - 02.2015
After School Teacher/Substitute Teacher, K-Eighth Grade
Atrium School
02.2014 - 08.2017
Healthcare Administration -
Southern New Hampshire University
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