Tammy Ferguson
Lancaster,USA
Summary
Have experience providing professional services for patients or customers. Able to provide positive assistants and offer excellent customer service. Able to follow directives with minimal supervision. Capable of prioritizing heavy work flow and creating a pleasant working atmosphere. Train new employees lead the shift go over GMP's, Sop's Performance Review and Recruit new employees. Counseling, disciplining and coaching employees; coordinating, initiating, and enforcing systems, procedures, and policies. The ability to manage all duties, rules, documentation, and other components of the job with focus and accuracy. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Lidl
Charlotte, NC
02.2023 - Current
- Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Record and report all associate and customer accidents in accordance with established guidelines.
- Strategies to meet sales targets and profitability goals.
- Supervise and motivate staff to achieve performance targets.
- Ensure compliance with company policies and procedures.
- Strong leadership skills, with the ability to manage and develop a team.
- Tracks absenteeism and timekeeping.
- Excellent customer service skills, with the ability to handle difficult situations.
- Cash handling procedures and basic accounting principles.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies, job duties, and performance expectations.
- Provided assistance with balancing other tellers' drawers as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained records of all financial transactions for audit purposes.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Prepared bank deposits and ensured accuracy of deposit slips.
- Performed daily reconciliation of financial records and cash transactions.
Shift Lead/Forklift Trainer/HR Recruiter Coordinator
Genpak
Charlotte, NC
01.2010 - 02.2023
- I help customers place their orders, track their packages, and revise their orders.
- Answering a phone call from a buyer and a representative.
- Processing orders via EBIZ and EDI.
- Manage daily production work orders to completion within the scheduled time frame, assigning tasks to workers as required.
- Knowledge of OSHA, GMP, and SOP.
- Train new employees, lead the shift, go over performance reviews, and recruit new employees.
- Conduct onboarding and orientation.
- Handled customer inquiries and complaints in a professional manner.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Ensured safety procedures were followed when operating forklifts.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Planned and developed new operation processes to innovate and stay competitive.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Inspected finished products for defects before they were shipped out to customers.
- Developed plans for efficient use of resources like manpower, materials, equipment.
- Conducted employee training sessions on new products or processes introduced in the plant.
Pharmacy Technician/ Office Assistant
Carolina Cardiology Associates
Rock Hill, SC
01.2009 - 01.2010
- Assisted in the pharmacy dispensary; received money, input insurance information, and entered all prescriptions into computerized documentation.
- Accountable for stocking drugs and ordering drugs.
- Exact with inventory documentation.
- Assisted in the medical office, updated medical records, and scheduled appointments.
- Followed through with follow-up appointments and documentation of all necessary information in patients' charts.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Pharmacy Technician
Rite Aid Pharmacy
Charlotte, NC
01.2005 - 01.2008
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Received payment from customers and processed credit card transactions when necessary.
- Managed medication inventory, including ordering and restocking medications as necessary.
Cashier
Petro Express
Rock Hill, SC
01.2003 - 01.2004
- Assisted with customers' purchases, taking care of cash or credit cards.
- Provided service for vendors, accurately checking inventory.
- Stocked shelves and ran inventory control.
- Accountable for freezers and their contents.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Packed and unpacked items, checking breakables before stocking on shelves.
Education
Diploma in Medical Administration Assistant -
Penn Foster
Remote01.2025
High school diploma or GED -
Lancaster High School
Lancaster, SC06.1998
Diploma in Pharmacy Technician -
PCDI College Augusta
Augusta, GASkills
- Multi-line phone systems
- Insurance verification
- Medical office experience
- Medical records
- Phone Etiquette
- Materials handling
- RF Scanner
- Epic
- EDI
- Inventory control
- Warehouse Experience
- Time management
- Data entry
- Pharmacy software
- Computer networking
- Customer service
- Medical Scheduling
- Cash handling
- Packaging
- Microsoft Word
- Shipping & receiving
- Assembly
- Manufacturing
- Retail sales
- Sales
- Quality control
- Patient service
- Medical receptionist
- Front desk
- Business management
- Computer Skills
- Order Entry
- Leadership
- Recruiter/Trainer
- Windows
- Restaurant experience
- Filing
- Merchandising
- Order entry
- Documentation review
- Heavy lifting
- Oracle
- Kronos
- Communication skills
- Microsoft Excel
- Pricing
- Salesforce
- Clerical experience
- Customer support
- Direct sales
- Microsoft Access
- Quality Assurance
- Employee Orientation
- Analysis skills
- Math
- Office experience
- QuickBooks
- Microsoft Office
- CGMP
- Fashion retail
- Marketing
- Budgeting
- Hotel experience
- Fraud
- Serving
- Research
- Data collection
- Clamp truck
- OSHA
- SAP
- Cleanroom
- Organizational skills
- Baking
- Inside sales
- Certified forklift trainer
- Automation Technician
- Schedule development
- Documentation and reporting
- Strategic planning
- Attention to detail
- Business administration
- Goal oriented
- Inventory oversight
- Training and mentoring
- Inventory control
- Coaching and mentoring
- Safety protocols
- Relationship building
- Staff management
- Verbal and written communication
- Team building
- Process monitoring and improvement
- Workflow management
- Policy enforcement
- Payroll processing
Certification
- Forklift Certification
- Certified Notary Public
- CPR Certification
Additional Information
operator technician
Personal Information
Willing To Relocate: Anywhere
Timeline
Supervisor
Lidl
02.2023 - Current
Shift Lead/Forklift Trainer/HR Recruiter Coordinator
Genpak
01.2010 - 02.2023
Pharmacy Technician/ Office Assistant
Carolina Cardiology Associates
01.2009 - 01.2010
Pharmacy Technician
Rite Aid Pharmacy
01.2005 - 01.2008
Cashier
Petro Express
01.2003 - 01.2004
Diploma in Medical Administration Assistant -
Penn Foster
High school diploma or GED -
Lancaster High School
Diploma in Pharmacy Technician -
PCDI College Augusta
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