Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Fiers

Tampa,Florida

Summary

Professional Cake Decorator with excellent time management and organizational skills. Skilled in customer service and client relations. Focused on attention to detail and schedule.

Overview

18
18
years of professional experience

Work History

Cake Decorator

Publix Supermarket
Tampa, FL
05.2016 - Current
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Decorated pastries and cakes using colorful icings and piping techniques.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Managed material inventory and ordered new materials when needed.
  • Weighed, boxed and wrapped bakery products.
  • Coordinated services under supervision of lead baker.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Packaged and priced each product according to company pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Recorded and maintained accurate supplies lists for clients' projects.
  • Decorated fondant and soft-frosted style cakes daily

Customer Service Associate

Target
West Melbourne , Florida
04.2014 - 05.2016
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Offered basic technical support for clients on wide range of company products.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Executes excellent sales floor merchandising and selling.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Developed and actualized customer service initiatives to decrease wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Cake Decorator

Publix Supermarkets Store
Rockledge, FL
03.2001 - 02.2011
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Decorated pastries and cakes using colorful icings and piping techniques.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Decorated fondant and soft-frosted style cakes daily.
  • Provided exemplary customer service to patrons daily in high-volume shopping center location.
  • Managed material inventory and ordered new materials when needed.
  • Weighed, boxed and wrapped bakery products.
  • Coordinated services under supervision of lead baker.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Increased business sales by 40% by influencing purchases and attracting customers with displays and professional service.

Education

High School Diploma -

Niceville Senior High School
Niceville, FL
05.1987

Skills

  • Conveyor Speed Control
  • Recipe Adaptation
  • Cake and Pastry Decoration
  • Problem Anticipation and Resolution
  • Ingredients Measurement
  • Glaze, Icing and Topping Application
  • Cooking Machinery Operation
  • Health and Safety Compliance
  • Perceptual Speed
  • Raw Materials Assessment
  • Oven Operation
  • Preventive Maintenance
  • Icing Preparation
  • Quality Evaluation
  • Damage Identification
  • Inventory Maintenance
  • Mixing and Blending
  • Pie Crust Preparation
  • Delivery Coordination
  • Batter and Filling Preparation
  • Dough Preparation and Baking
  • Expiration Monitoring
  • Equipment Cleaning
  • Supply Ordering
  • Accurate Scale Operation
  • Attention to Detail
  • Temperature Monitoring
  • Clear Communication
  • Microsoft Office
  • Team Cooperation
  • Customer Service
  • Reliable and Responsible
  • New Recipe Development
  • Administration and Management
  • Pastry Filling Equipment
  • Food Processor Operation
  • Continuous Kneading Machines
  • Basic Mathematics
  • Commercial Food Production
  • Critical Thinking
  • Ingredient Grinding and Slicing
  • Active Learning
  • Verbal and Written Communication
  • Cake Decorating Equipment
  • Team Training
  • Time Accounting
  • Hand Painting and Airbrushing
  • Equipment Inspection
  • Decision Making
  • Product Wrapping and Packaging
  • Safe Slicer Operation
  • Spreadsheet Tracking
  • Client Presentation Delivery
  • Materials Requirements Planning
  • Logistics and Supply Chain
  • Performance Monitoring
  • Time Management

Timeline

Cake Decorator

Publix Supermarket
05.2016 - Current

Customer Service Associate

Target
04.2014 - 05.2016

Cake Decorator

Publix Supermarkets Store
03.2001 - 02.2011

High School Diploma -

Niceville Senior High School

Similar Profiles

CREATE PROFILE
Tammy Fiers