Summary
Overview
Work History
Skills
Timeline
Generic

Tammy Figueroa

La Puente,CA

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

16
16
years of professional experience

Work History

Dispatcher

Transdev
Arcadia, CA
11.2008 - Current
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Participated in team meetings discussing changes in procedures or processes.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Developed strategies for improving efficiency within the dispatch department.
  • Verified driver credentials prior to assigning them a route or task.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Ensured compliance with safety regulations and company policies.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Relayed work orders, messages or information using telephones or two-way radios.

Superuser

Transdev
Arcadia, CA
2016 - Current
  • Assisted with start ups.
  • VDS training, Payroll training and schedule training.

Scheduler

Transdev
Arcadia, CA
10.2014 - 11.2019
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Performed data entry into computer systems for tracking purposes.
  • Ensured that routes are established as efficiently as possible.
  • Maintained the routes for accuracy and efficiency.
  • Worked with software programs to establish routes for drivers.
  • Verified accuracy of driver’s route times and stop times on the actual routes are correct.
  • Demonstrated and promotes a safe environment at all times.
  • Responded to drivers time off request and vacation requests.

Skills

  • Schedule Management
  • Driver communication
  • Service Coordination
  • Critical thinker
  • Training new hires
  • Schedule Coordination
  • Dispatching procedures
  • Problem-solving aptitude
  • Attention to Detail
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Overseeing call loads

Timeline

Scheduler

Transdev
10.2014 - 11.2019

Dispatcher

Transdev
11.2008 - Current

Superuser

Transdev
2016 - Current

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Tammy Figueroa